KlarakoReviews of klarako.com

Their lamps, service, delivery and everything was 5 stars!

I was looking for a lighting solution for a particular workspace issue. The sleek design and the small footprint was my choice. Unfortunately, I purchased 2 and only one of them works. I contacted the company and they are asking for a video of the thing not working. They are threatening retaliation of this review unless I send them video of their lamp not working… Think about that, a video of their lamp not working… Since I purchased 2, I can tell you they got it half right - one of them does work and is a good solution I was seeking. But, in my view, a company that produces 50% defective products, and is poised for retaliation for a review highlighting that, tells me these folks are used to this. They’re used to fielding complaints with threats.

absolute garbage! don't buy these, they look great but two lamps stopped working after a couple of weeks after purchase and the company refused to refund or repair

Kaufe nie Leuchten von Klarako, dass ist eine chinesische Firma, die alles sehr schlecht kopiert und alles aus Plastik herstellt. Bilder sehen sehr schön aus, alles aus Metall sehr schön verarbeitet, aber das Produkt, was man bekommt, ist billiger Plastik-Schrott aus China! Des weiteren ist die Batterie-Dauer der Leuchten lächerlich kurz. Finger weg von diesem Hersteller!!!!!! Die Falle kaufe 1Stk. und bekomme 2Stk der selben Leuchte ist auch der Grund, weshalb viele kaufen, aber der Wert der Leuchten ist so lächerlich niedrig, dass man 10Stk. davon bekommen sollte. Leuchten kann man in den Müll kippen und das Original aus Dänemark kaufen... rené meyer

I love these lanterns but one of them experienced an issue. The customer service team was very prompt and friendly to help me and in the end decided to quickly send me a replacement with no hassle at all. Later on we even managed to trouble shoot the original lantern and actually got it working. Great product and super service minded people.

I ordered several lights but received one damaged shipment. I sent a picture via the web form and asked for a replacement on July 14th. On July 17th, I received a response informing me that a replacement would be sent to me with a tracking number. I followed up two times on 7/29 and 8/1, asking for an update since the tracking number did not correlate to a shipping company (USPS, UPS, or FedEx). No response. On 8/5, I received an email informing me that my replacement had been shipped to an address in Arizona. I don't live in Arizona. I don't know anybody in Arizona. And I have no idea why a replacement item would be sent to a different address that's not mine! I immediately responded letting Klarako know that this is not where I live.....NO RESPONSE. Customer Service is horrible, and while they claim to warranty their products, what they don't say is that they are a nightmare to deal with and actually don't. I would not buy from this company again.

Such cute lamps. Really love the way they are designed. Only thing I would change is extending the 90-day warranty to a lifetime (or at least having the option) UPDATE: They included lifetime warranty now as an option before purchasing, so I guess they do listen to their customers ;)

My husband and i bought the gorgeous Klarako Crystal Lanterns for our kitchen island but were unable to find a light that suited the aesthetic our patio... I reached out to Klarako on a whim and not only were they immediately responsive but they able to customize our order to make the pendant lights we loved into a flush mount for our hallway-now everything matches! words can not express my gratitude. Best customer service ever! Delivery was also quick and we live in California! Thank you so much Klarako...you've been a delight to work with.