KlarakoReviews of klarako.com

Worst customer service- lack of any sort of customer support. If you’re not technically savvy you will find it even harder. They don’t care how hard they make it to resolve an issue. I’ve been emailing back and forth for days. I get one email per day. Even if I respond first thing in the morning- I won’t hear again until tomorrow. Every file I sent with videos were unacceptable, not viewable, etc.

Customer service has been completely unhelpful in resolving a lamp issue I received as a gift. They want information about the person who bought it, but we got this lamp at a company Christmas party - I don't know who bought it. I requested my inquiry be escalated, the lamp doesn't work - I just want it fixed! I said I'd pay to have it fixed. Will not purchase anything now that customer service experience has been so poor.

I am having the exact same experience as reviewer Sara Wilmot. I bought 2 for myself, they worked great and I loved them, but only on the one warm yellow light setting. Anyway, decided to buy 2 more as a Christmas gift. Like Sara, when my brother opened them on 12/25/24, one worked, and one did not. Because it was a gift, I was embarrassed and told my brother I’d send it back and get a replacement, thinking it would be easy. Oh no, and for a company that advertises a 180 day return policy, this has been nothing but an exercise in frustration. I’ve been going in circles with a seemingly bot for a customer service rep, via email, asking for videos proving that I’ve charged it, use different cables because 95% of the time that’s the problem, etc. Send a video again, so there goes my circular nightmare. I don’t get it if there is a 180 day return policy! Now I haven’t heard from them since Monday 2/3. My advice, don’t buy these. There are plenty of touch lamps on the market. It’s a crapshoot whether or not you’ll get a broken one and they clearly do not want to fix or replace. There is no number to call or address to return, They are too expensive, even on sale, to have a 50% chance it will not work and no recourse.

Ordered the cordless lantern and had ordered 2 more in a separate order. One does not work without it being plugged in. 12-26 I contacted Klarako explaining the issue with a video which is what they ask for. 12-27 They responded asking for me to try different USB-c charging cords as 95% of the time it solves the problem. I did this with 3 different cords at 6-8 charge hours per cord. Nothing. 12-27 I reported back that it still would not hold a charge. 1-1 After five days I finally got a response that I asked that upload another video of showing me trying different cords to Google drive. So I did. 1-4 Received a response “I will get back to you soon with an update.” It is now 6 days later and I have gotten no response. I feel like I’m just being waited out until the timeframe for return has expired. The amount of hoops they have you jump through to prove to them that a unit is defective is ridiculous. I’m willing to update if they come through but I’m not holding my breath!

Really quick delivery to my area and the light fixtures are superb quality. Klarako's team was very supportive throughout the purchase.

Love my new lamp, though assembling it was a bit tricky. The instructions could be clearer but it’s a beautiful piece once set up.

Customer service was nice but slow to respond. It took a few days to get an answer to my questions, which was a bit frustrating.

Based on the website photos, I expected a bit more. The lamp is fine but the materials seem a bit cheap for the price.