KlarakoReviews of klarako.com

No response to inquiry and follow up about a faulty lamp recharging port

Everything went wrong and customer service did nothing! @ weeks before my order was filled and almost a month to receive it. Then one (out of 2) lamps stopped working well (had barely used them) and it just was out of the 30 day warranty. Might had used them sparingly for 2 mos & customer care didn't offer anything. Do not recommend this co.

I purchased 2 Crystal Lanterns | Cordless LED in December 25. They arrived in busted boxes and were damaged. I contacted Klarako about my order and the reply was: "We’re sorry to hear that you’d like to return your order. The lamps must be unused and original packaging. Moreover, please note that the return shipping cost will be covered by the customer, and a 20% restocking fee will be deducted from the refunded amount after the item is received and inspected." Klarako completely disregarded the fact that the lamps were damaged. In the next email they asked for video which I provided. In the following communication Klarako offered 50% refund if I keep the product. I refused because of the damage, and the poor construction. A week went by and I got another email asking again for the video. I forwarded the same video as I did previously. Klarako's respond was that I can return the lamps but they will charge 20% restocking fee and I have to pay the shipping. Again, I refused and restated that the lamps are not working. After that, Klarako finally agreed to issue refund for the 100% cost and not charge 20% restocking fee. However, no shipping label. I returned the lamps at my own cost and received 80% refund. They did charge the restocking fee. Again I complained, and finally they refunded the restocking fee. I did send them the receipt for the shipping, but to no avail. To conclude, the design is beautiful, the construction is poor, dealing with Klarako is beyond frustrating. They do not stand by their product and do everything possible to deter customer from pursuing refund. I intended to attach the video of damaged lamps. But is seems that Klarako disabled the ability to upload videos. I am not surprised.

Get it from a competitor. Lamps are fine but there is a huge cost for return. The product costed $150 or something and I had to pay $58 to return + owe 20% for restocking. Every other competitor offers free return.

We had a question about the product and we sent an email - got a very helpful video back to help us. Great customer service. We love the lanterns. The look so beautiful in our house.

I am satisfied with the service provider

I ordered two lamps. One arrived scratched and I have been trying to get a replacement for over two weeks. The company is very slow to respond and wants pictures of everything, including the outer shipping box. Don’t throw anything away until you confirm your products arrived intact. The lamps are cute, but very dim. Not great if want to use it as a reading lamp. It’s definitely just a decorator piece (and that’s if it arrives in good shape).

The lantern is beautiful. Degrees Kelvin tell the story. Cold, blue awful light in a beautiful container. Who cares about hotels... My home, my light, not recommended for home use.