KlarakoReviews of klarako.com

Everything went wrong and customer service did nothing! @ weeks before my order was filled and almost a month to receive it. Then one (out of 2) lamps stopped working well (had barely used them) and it just was out of the 30 day warranty. Might had used them sparingly for 2 mos & customer care didn't offer anything. Do not recommend this co.

I purchased 2 Crystal Lanterns | Cordless LED in December 25. They arrived in busted boxes and were damaged. I contacted Klarako about my order and the reply was: "We’re sorry to hear that you’d like to return your order. The lamps must be unused and original packaging. Moreover, please note that the return shipping cost will be covered by the customer, and a 20% restocking fee will be deducted from the refunded amount after the item is received and inspected." Klarako completely disregarded the fact that the lamps were damaged. In the next email they asked for video which I provided. In the following communication Klarako offered 50% refund if I keep the product. I refused because of the damage, and the poor construction. A week went by and I got another email asking again for the video. I forwarded the same video as I did previously. Klarako's respond was that I can return the lamps but they will charge 20% restocking fee and I have to pay the shipping. Again, I refused and restated that the lamps are not working. After that, Klarako finally agreed to issue refund for the 100% cost and not charge 20% restocking fee. However, no shipping label. I returned the lamps at my own cost and received 80% refund. They did charge the restocking fee. Again I complained, and finally they refunded the restocking fee. I did send them the receipt for the shipping, but to no avail. To conclude, the design is beautiful, the construction is poor, dealing with Klarako is beyond frustrating. They do not stand by their product and do everything possible to deter customer from pursuing refund. I intended to attach the video of damaged lamps. But is seems that Klarako disabled the ability to upload videos. I am not surprised.

Get it from a competitor. Lamps are fine but there is a huge cost for return. The product costed $150 or something and I had to pay $58 to return + owe 20% for restocking. Every other competitor offers free return.

It looks beautiful and gives off a soft light, But unfortunately does not work anymore. And there are no batteries to change, Not made to last.

Don’t waste your money. Their products are cheaply built. Their 30 day money back guarantee does not exist. Their customer service either doesn’t respond or asks you to charge it, send videos when I’ve already explained the light doesn’t work but they will not acknowledge that fact. They are stalling and not accepting responsibility. Great looking products. They don’t work. Don’t waste your money, time and save aggravation dealing with them.

Don't waste your money. I bought the crystal table lantern less than a year ago. It worked for a week or so and then I stopped using it. It does not work anymore. I have never used it outside, never dropped it or abused it in any way. I contacted the company who informed me they had a 30 day return policy and could not help me.

Bought 2 of the popular crystal table lamps. Only 1 worked well, the other too dim. After using maybe 10-15 uses, both stopped working. I've contacted the company.

I requested to cancel my order after it took far too long to ship, and customer service confirmed the cancellation. Weeks later, I was surprised to receive a shipping notification. When I followed up, they admitted it was an internal miscommunication and asked me to accept the package anyway, offering a $20 refund as a “good faith” gesture. I had already purchased a replacement by then—why would I accept something I no longer need? The whole experience was frustrating and chaotic. Poor communication, disorganized service. I strongly recommend shopping elsewhere.