KlarakoReviews of klarako.com

I ordered 2 Prism Glow Lamps from Klarako on November 4. These lamps were part of a Christmas present for my wife. These lamps are described as crystal glass on the Klarako website. When delivered, I did not open the boxed lamps, but immediately wrapped them for Christmas. On Christmas Day, my wife opened the lamps and that is when we discovered that the lamps were in fact not crystal glass, but rather plastic. I immediately contacted Klarako requesting the information that I would need to return the lamps for a refund. Klarako Customer Service informed me that my request to return the lamps was outside of their 30 day return policy. I explained that the lamps were Christmas gifts – and that the lamps had not been opened prior to Christmas. I also noted that the lamps were not crystal glass as noted on their website, but rather plastic. Klarako has refused to accept these lamps back or to issue me a refund. I am filing this complaint due to the deceptive description on the Klarako website – re: crystal glass when the lamps are clearly made of plastic.

Lights arrive in a thin bag susceptible to damage. Their returns process is a joke. I lost the money paid for the lamps as well as the shipping I paid to send them back. Scam.

Absolut scam! The products arrive broken and you don’t get a refund. Do not buy! Read the comments on Insta!

Lovely lights in high quality packaging and relatively fast shipping time. Despite the bad reviews everything worked out great for me. Maybe theyve fixed the issues?

Warnung vor dem Kauf bei dem Unternehmen. Versand erfolgt aus den USA in einem dünnen Plastikbeutel, die Kartons kommen völlig verformt und zerdrückt hier an. Als Geschenk nicht mehr zu gebrauchen. Die Rücksendung in die USA soll dann, trotz Mangel, auf eigene Kosten erfolgen. Das entspricht nicht den AGB der Firma. Trotz mehrfachem Schriftwechsel keine Einsicht und Ablehnung. Es wird kein Retourenlabel bereitgestellt. Darüber hinaus sehen die Leuchten bei weitem nicht so wertig aus, wie in den hübschen Bildern der Hersteller. Billige Chinaware sehr mäßiger Qualität. Schade. Definitiv keine Empfehlung. Update/ Ergänzung: die Antwort von Klarako zeigt das Problem- es gab mehrfachen Kontakt zum Support. Es kommen Standardantworten, die am Thema vorbei gehen. Es geht um die Übernahme der Versandkosten wegen einer beschädigten Sendung…. Keine Rückmeldung dazu. Alternativ kann gerne auch der Betrag ohne Rücksendung gutgeschrieben werden, wenn die Rücksendung auch für Klarako unwirtschaftlich ist. Es gibt keine Rückantwort auf konkrete Anfragen. Nicht hilfreich.

The light emitted by this lamp is ugly. It’s either very bright white, cold blue or a weird orange like a British street lamp.

Like another reviewer I was afraid this was a scam after I placed the order. However I just received the lamps and they did not disappoint, really nice product. The delivery tracking feature on the website was also very useful

Beware of poor customer service. I ordered two lights which took a very long time to ship from China (over a month from order) When they arrived I didn't like them so arranged a return. I didn't realise that the return would be to the U.S and not free. It cost me £28 to return. Tracking indicates they received the return over two weeks ago and I still haven't received a refund from them. A very expensive mistake purchase. I have now received the refund for the lights but I was not reimbursed the £28 that it cost to return. I had emailed you proof of postage and tracking information and so please do reimburse this cost to me. Thank you