KlarakoReviews of klarako.com

Response from KlarakoDec 28, 2023

Hi Melissa - the videos that we require is mandatory because we need proof that what you are saying is true. If we didn't have this proof - any customer could claim a broken light. This is also written on our product page and checkout page as a requirement for return. Its the only fair way we can reimburse customers who honestly did not like their lights or recieved a faulty unit. We do offer return shipping and also pay for it on our customers behalf - please if you have not yet recieved your refund, contact our support email as we'd like to reimburse you right away for this pain mistake.

Response from KlarakoNov 13, 2023

Thank you Didi! We'd love to have you as a returning patron

Response from KlarakoNov 13, 2023

Thank you for this kind & honest review Dea!

Response from KlarakoNov 13, 2023

Hi Nick - we would really love to get this sorted & squared the right way. Are you able to email our support team at [email protected]? We do not scam customers and we deliver on all our orders. Because we are a small business, we sometimes face delays due to lack of manpower & logistics companys being backed up on shipments. Overall, we'd really like to rectify this and just need more information on your order to do so

Response from KlarakoNov 13, 2023

Hi CC - we do not have a physical address and our open hours are the hours that we reply to emails as we are a small business and cannot be checking emails 24/7. Those opening hours do not correlate with when couriers deliver items, they are separate. I hope this makes sense. We would like to rectify this order and provide any assistance we can whether its a refund, replacement, express shipping, etc. Can you please email us at our [email protected] email? That way we can further gather information to assist you

Response from KlarakoNov 13, 2023

Hi Adam - you ordered a Luminious Elegance lamp with which we have the reciept for and claimed our reciept was wrong, our system was wrong, and the platform (Shopify) we used was wrong because you deemed that you actually ordered our Crystal Lantern. We can't edit the reciept we get nor can Shopify ever miscorrectly identify an order a customer made. This mistake never happens and you are the only customer that has claimed all of our proof is incorrect and you are the correct one. We would still like to rectify this situation and would love to offer you a replacement / refund. But I hope it makes sense where we are coming from and how this situation is incorrect on your end as well.