kittysuppsReviews of kittysupps.com

Response from kittysuppsSep 13, 2026

Hi Julia, We’re very sorry to hear about your experience. We understand how concerning it is to be charged twice for orders you did not expect, especially after being told that there was no active subscription. We also understand how frustrating the refund process has been and the additional difficulty of potentially returning products when transportation is an issue for you. Please email [email protected] using the same email address associated with your order so our team can locate your account, review both $49.90 charges, your previous correspondence, and the current status of your refund request. We sincerely apologize for the frustration and inconvenience this situation has caused. Thank you, Mariel from KittySupps

Response from kittysuppsSep 13, 2026

Hi Michelle, We’re sorry to hear about your experience. We understand how concerning it is to be told that you do not have a subscription or autoship and then receive notice that another order has been processed. We also understand your frustration regarding the refund information and the resolution you were offered by customer service. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the unexpected shipments, previous correspondence, and refund request, and determine what happened. We apologize for the frustration and inconvenience this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsSep 13, 2026

Hi Claire, We’re sorry to hear about your experience. We understand how frustrating it is to be told that you don’t have an active subscription and then continue receiving unexpected orders and charges. We also understand your frustration with not receiving clear return instructions after reaching out for help. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the charges and previous correspondence, and look into your return and refund request. We apologize for the frustration and inconvenience this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsSep 13, 2026

Hi, We’re sorry to hear about your experience. We understand how concerning it is to receive another charge after being told there was no active subscription, and we understand your frustration with the refund and return process. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the unexpected charge, previous correspondence, and the resolution you were offered. We apologize for the frustration and inconvenience this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsSep 13, 2026

Hi Georgie, We’re sorry to hear about your experience. We understand how frustrating it is to continue receiving shipments after you’ve already requested that no more orders be sent, especially while you’re still waiting for return instructions. Please email [email protected] using the same email address associated with your order so our team can locate your account, review your previous requests and recent shipments, and follow up on the return label you’ve been waiting for. We apologize for the continued frustration and inconvenience this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsSep 13, 2026

Hi Michelle, We’re very sorry to hear about your experience. We understand how upsetting this is, especially when you’re on a fixed income and were charged again after previously requesting that no further orders be sent. We’re also sorry to hear that you’ve been waiting over a month for return instructions. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the previous cancellation request, the two orders and charges, and follow up on the return request. We understand how frustrating this situation has been and apologize for the stress and inconvenience it has caused. Thank you, Mariel from KittySupps

Response from kittysuppsSep 13, 2026

Hi, We’re sorry to hear about your experience. We understand your frustration, especially after requesting a refund and then learning that another shipment was being prepared. We’re also sorry that your cats did not take to the product and that you haven’t received a clear resolution regarding your previous request. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the previous correspondence, refund request, and recent shipment, and determine what happened. We apologize for the frustration this has caused. Thank you, Mariel from KittySupps