Sharon H.
Customer service is terrible
Product may be good but customer service is not. I have requested to cancel the recurring orders and they write back and say that I have no recurring order. But yet I continue to receive and be charged for recurring orders. I currently have 4 containers in my house. There is no way I would use that many in the near future. The company says it is easy to cancel. No it is not.
Response from kittysuppsSep 4, 2026
Hi Sharon, We’re sorry to hear about your experience. We understand how frustrating it must be to repeatedly request cancellation, be told there is no recurring order, and then continue receiving shipments and charges. We also understand your concern about having multiple containers at home when you only expected a one-time purchase. We’d like to have your account, order history, billing, and previous cancellation requests reviewed to determine what happened. Please email [email protected] using the same email address associated with your order so our team can locate your account and review the situation. We apologize for the frustration and inconvenience this has caused. Thank you, Mariel from KittySupps


