kittysupps Reviews | Read Customer Reviews of kittysupps.com

kittysupps Reviews | Read Customer Reviews of kittysupps.com

kittysupps reviews

1,184 approved reviews, newest moderated first

Virginia H.
Sep 11, 2026
Kitty Supps is good for my cats.
Kitty Supps is good for my cats.
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Ian R.
Sep 10, 2026
Dishonest Business Practices
Irrespective of the value/usefulness of their product, this company is extremely dishonest. I made a one-time purchase, and they retained my credit card information and billed me for a second purchase that I did not authorize. Lots of emails, with them admitting their error and offering a refund - promising to send a return label which they never send. DO NOT BUY FROM THIS VENDOR!
Response from kittysuppsSep 13, 2026
Hi Ian, We’re sorry to hear about your experience. We understand how concerning it is to receive a second charge after making what you believed was a one-time purchase. We’re also sorry that you were told a return label would be provided and have not received it. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the second charge, previous correspondence, and follow up on the return request. We apologize for the frustration and inconvenience this has caused. Thank you, Mariel from KittySupps
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Marie C.
Sep 9, 2026
Buyer beware!!
Buyer beware!!! They trap you into a subscription that’s hard to get out of. In my situation I emailed them and they responded right away saying they would close my account. Going to their site I looked my account up - it said it didn’t exist. I felt satisfied. Then a month later I get charged for another shipment - not ordered, not agreed upon! Emailed them for a refund. They ghosted me!
Response from kittysuppsSep 13, 2026
Hi Marie, We’re sorry to hear about your experience. We understand how frustrating it is to believe your account had been closed and then receive another unexpected charge and shipment a month later. We’re also sorry that you haven’t received a response regarding your refund request. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the previous cancellation confirmation, recent charge, and refund request. We apologize for the frustration and lack of communication you’ve experienced. Thank you, Mariel from KittySupps
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Beth H.
Sep 9, 2026
I can't get them to stop billing me
I can't get them to stop billing me. I told them my cat died and they said they were very sorry however they won't stop billing me. Also I DID NOT sign up for auto shipments. I only wanted to try it once and see if I liked it. What an awful customer service. They said they would credit my account but instead they just billed be AGAIN.
Response from kittysuppsSep 13, 2026
Hi Beth, We’re truly sorry for the loss of your cat. We understand how upsetting it must be to continue seeing charges after you had already explained the situation and believed that no further billing would occur. We’re also sorry that another charge appeared after you were told a credit would be requested. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the previous correspondence, billing history, and the most recent charge. We sincerely apologize for the additional stress and frustration during an already difficult time. Thank you, Mariel from KittySupps
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Patricia W.
Sep 9, 2026
My kitty
My kitty, (10 years old) has more energy and less hairball problems since I’ve been giving her the product. I’m so happy about that
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Lakeba A.
Sep 9, 2026
Recurring charges keep showing up on my…
Recurring charges keep showing up on my account and I didn't even sign up for a subscription. I tried to contact the company but no one emails me about this problem. I wish I never heard of KittySupps.
Response from kittysuppsSep 13, 2026
Hi Lakeba, We’re sorry to hear about your experience. We understand how concerning it is to continue seeing recurring charges when you did not intend to sign up for a subscription, especially when you’ve already tried reaching out and haven’t received a response. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the recurring charges and subscription status, and determine what happened. We apologize for the frustration and lack of communication you’ve experienced. Thank you, Mariel from KittySupps
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Lisa G.
Sep 8, 2026
Scam/Fraud
Scam/Fraud. Ordered product one time. They charged my card two more months and I don’t have a subscription. They confirmed in an email both months “they understand my frustration and that I don’t have a subscription”. Claim they will put in for a refund. Hasn’t happened. I have notified my bank charges are fraud. I can’t trust what’s in the jar at this point. They have over 56 BBB complaints for the same thing.
Response from kittysuppsSep 13, 2026
Hi Lisa, We’re very sorry to hear about your experience. We understand how concerning it is to receive charges for two additional months after making what you believed was a one-time purchase, especially after being told that you did not have an active subscription. We also understand your frustration with continuing to wait for the refund requests you were told had been submitted. Please email [email protected] using the same email address associated with your order so our team can locate your account, review both charges, the previous correspondence, and the current status of your refund requests. We sincerely apologize for the frustration and loss of trust this experience has caused. Thank you, Mariel from KittySupps
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Lesllie S.
Sep 8, 2026
Order paid for in March 2026, never recieved. Still getting AI generated run around. SCAM
In March 2026, I purchased merchandise from KittySupps and was charged $84.88. The order was never received. The company claims the package was delivered by USPS, but no delivery was made to my address and the shipment never appeared in my USPS Informed Delivery account. Since reporting the issue, I have repeatedly contacted the company and have received only automated or AI-generated responses along with multiple promises of a refund that have never been honored. Despite several months of follow-up, the company has neither provided the merchandise nor issued a refund. I believe this company is engaging in deceptive business practices by falsely claiming delivery and delaying or refusing legitimate refunds. The FTC advises that consumers who do not receive ordered merchandise and cannot obtain a refund may dispute the charge and report the seller. This company is nothing but a scam. Do not waste youre time or money. EDIT - 9/24/2026 NOTICE THE AI GENERATED RESPONSE FROM THIS REVIEW - ASKING ME TO REACH OUT TO CUSTOMER SERVICE AS MY REVIEW ALREADY SAYS I'VE BEEN EMAILING WITH THEIR AI "CUSTOMER SERVICE" FOR MONTHS. THIS "COMPANY" IS A SCAM.
Response from kittysuppsSep 13, 2026
Hi Lesllie, We’re very sorry to hear about your experience. We understand how frustrating it is to have been waiting since March for an order you say was never received, while the tracking showed it as delivered. We also understand your frustration after months of follow-ups and being told a refund was being addressed without seeing a resolution. Please email [email protected] using the same email address associated with your order so our team can locate the March order, review the delivery information, previous correspondence, and the current status of your refund request. We sincerely apologize for the lengthy and frustrating experience. Thank you, Mariel from KittySupps
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