kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 6, 2026

Hi Irene, We understand why this became frustrating, especially when you still hadn’t even finished the first jar before additional shipments were already being processed. That would understandably feel excessive and overwhelming from your perspective. We also hear your concerns regarding the subscription setup and reorder timing. Customers should always feel fully informed and in control of future shipments so situations like this don’t happen unexpectedly. We do appreciate you mentioning that the product itself worked well for your cats, even though the account and subscription experience left a negative impression. If you’d still like us to review the subscription and shipment settings more closely, please feel free to email us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Carol, We understand why this is frustrating. Being billed for a subscription you didn’t intend to sign up for, and then not being able to cancel it through the link, is not something that should happen. We also hear you on your cat not taking to the product, that can happen, and we know that’s disappointing. This isn’t the experience we want anyone to have. If you’re open to it, please email [email protected] so we can look into your account directly, check the subscription, and make sure everything is set correctly moving forward. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Louise, We understand why this was frustrating. If your cat wouldn’t take to it and you reached out for help, you should have been given clear, practical guidance,not just a voucher. We also hear you on the subscription and cancellation. Being sent another tub after you’d already said you didn’t want it, especially before it had shipped, isn’t how this should have been handled. And the delay with your first order only adds to that experience, we get why that left a negative impression. This isn’t the standard we aim for, and feedback like this matters. If you’re open to it, you can reach us at [email protected] so we can review your account and make sure everything is set correctly from here. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Jacqueline, We understand why this was frustrating. Waiting that long, then seeing where the shipment came from, and not being able to use the return policy the way it’s described isn’t how this should have been handled. If our return policy didn’t match what you experienced, that’s something we take seriously. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. We also hear your concerns around shipping and fulfillment. That should always be clear and consistent so there’s no confusion. If you’re open to it, you can reach us at [email protected] so we can review your order and policy handling more closely and make sure everything is addressed properly. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Laura, We understand why this raised serious concerns. Being charged for an order you didn’t place and not getting a response when you reached out isn’t something that should happen. This isn’t the standard we aim for, and it should have been addressed clearly and quickly. We also respect your decision to follow your vet’s guidance, that’s always the right approach when it comes to your cat’s health. If you’re open to it, you can reach us at [email protected] so we can review your account and make sure everything is fully checked and set correctly moving forward. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Rochelle, We understand why this is frustrating. Waiting this long without movement on your order, especially after being charged, isn’t the experience you should be having. Once a shipment is in transit, it’s handled by the courier, and delays can happen on their end, but this still wasn’t handled to the standard you should expect from us, especially with the lack of clear updates. We’d like to look into your order (#42760) properly and see what’s going on with the shipment and charges. You can email [email protected] so we can check this directly and make sure everything is sorted. Mariel from KittySupps