kittysupps Reviews | Read Customer Reviews of kittysupps.com

kittysupps Reviews | Read Customer Reviews of kittysupps.com

kittysupps reviews

1,184 approved reviews, newest moderated first

Debra O.
Apr 17, 2026
BUYER BEWARE
BUYER BEWARE! STAY AWAY!I ordered kittysupps. Said I should receive it in 5-7 work days. 6 wks later still hadn't received it BUT I got an email saying my 2nd order was being prepared. Immediately I contacted them thru email to cancel 2nd order because I hadn't received the 1st pkg. They told me it had already shipped. B however I found that it shipped 7 days later. THEY LIED...bug surprise Gave me an untrackable number also. They do not have a valid phone number. They then offered me 10%refund & when I refused the offer they offered me %20. WHAT AN INSULT!!! I informed them I would be returning the 2nd pkg unopened with RTS refused written on it which is exactly what I did. They even used a bogus return address. ]DO NOT ORDER FROM THIS COMPANY!
Response from kittysuppsApr 26, 2026
Hi Debra, We’re very sorry to read this, and we understand how frustrating and upsetting this experience has been for you. Waiting far longer than expected, receiving conflicting updates, and feeling like you weren’t given clear support is not the experience we want any customer to have. We want to be clear that we take concerns like this seriously. Once orders leave our facility, they are handled by our carrier partners, and delays or tracking inconsistencies can occur but we understand that this does not lessen the impact on your experience, and we’re sorry for how this was handled overall. Regarding your order, return, and the concerns you raised, we would really appreciate the opportunity to review everything properly and make sure this is resolved fairly. Please email us at [email protected] with your order details and reference this review, and a senior member of our team will personally go through your case step by step. We understand that your trust has been affected, and we don’t take that lightly. We genuinely hope you’ll allow us the chance to make this right. Mariel from KittySupps
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Michael C.
Apr 17, 2026
Taurine supplement
My cat eats the taurine supplement with no problem. It mixes in with her canned food diet and is essentially undetectable. She seems happy and healthy.
Response from kittysuppsApr 26, 2026
Hi Michael, Thank you so much for sharing this we truly appreciate it. We’re really glad to hear that your cat enjoys the taurine and that it mixes in easily with her food without any issues. It’s especially great to know she seems happy and healthy, that’s exactly what we hope for. Thank you again for your trust and support. We’re so glad to have you and your cat with us. Mariel from KittySupps
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Julie D.
Apr 16, 2026
Honestly had the absolute worst…
Honestly had the absolute worst experience with this sham of a company. I placed one order which I never received and while that was being looked into, I was charged again for an order that I did not want or authorize. I emailed immediately and was told it would be cancelled and refunded. Two days later, I was told there is nothing they could do as the order had already been shipped even though I emailed the same day the order was supposedly processed. I got refunded for the first order and I was told your company would honor the chargeback for the second order since they failed to process the cancellation timely. Now you are asking me to cancel that chargeback because the order was supposedly delivered? Well I haven’t received anything and will not be doing that. SO I would suggest honoring the chargeback.
Response from kittysuppsApr 26, 2026
Hi Julie, We’re very sorry to read this, and we understand how frustrating and upsetting this situation has been for you. Being charged for an order you did not want, not receiving your shipment, and then having to deal with a chargeback process is not the experience we want any customer to go through. We take responsibility for the fact that this was not handled in a way that gave you clarity or confidence, especially after you reached out to cancel. You should not have had to deal with this level of back-and-forth. We would really appreciate the opportunity to review your case personally and resolve this properly. Please email us at [email protected] with your order details and reference this review, and a senior member of our team will go through everything step by step—including the shipment status and the chargeback to ensure this is handled fairly. We understand that trust has been affected here, and we don’t take that lightly. We genuinely hope you’ll allow us the chance to make this right. Mariel from KittySupps
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Catherine C.
Apr 16, 2026
Can’t “Unsubscribe”
I’m receiving recurring shipments despite having canceled the subscription over a month ago. I’ve been in contact with the company to confirm they have marked me as being unsubscribed. I returned an order directly at the post office unopened. They say they can’t refund the cost. Now I received an email telling me my “next order” has been shipped. I’ve emailed the company refusing the order and am still waiting for a final resolution. Terrible company to work with.
Response from kittysuppsApr 26, 2026
Hi Catherine, We’re very sorry to read this, and we completely understand how frustrating and unacceptable this experience has been for you. Continuing to receive shipments after cancellation and feeling like the issue is not being resolved properly is not something any customer should have to deal with. We take full responsibility for the fact that this has not been handled correctly, especially after you already reached out and returned an order. You should not still be dealing with ongoing charges or shipments at this point. We want to fix this for you immediately. Please email us at [email protected] with your account details and reference this review, and we will personally review your account, confirm your subscription is fully canceled, stop any further shipments, and make sure this situation is resolved fairly. We understand that your trust has been affected, and we don’t take that lightly. We genuinely hope you’ll allow us the chance to make this right for you. Mariel from KittySupps
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Charlotte W.
Apr 15, 2026
I appreciate the information your…
I appreciate the information your company provided about the importance of Taurine in a cat’s diet!! This information has been very valuable to me! I am glad I can purchase this product through you!! thank you!
Response from kittysuppsApr 30, 2026
Hi Charlotte, Thank you so much for your kind words—we truly appreciate it. We’re really glad to hear that the information we shared about taurine has been helpful and valuable to you. Providing both quality products and helpful guidance is very important to us, so it means a lot to know that it made a difference for you. Thank you again for your trust and support—we’re grateful to have you with us. Mariel from KittySupps
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C. S.
Apr 14, 2026
Horrible foreign ripoff company.
Horrible company. They did not read my email containing a question which I sent last night. Instead they just stated they were sending out a totally unordered product and instantly charged the card on file! $109!!! With absolutely no order even being made or requested! I had to cancel my Visa card because of this second (2 times!) for an unauthorized charge! Strongly recommend -Don’t deal with this crooked Australian company. ps. Amazon sells a waaay cheaper, high quality, third-party tested taurine product.
Response from kittysuppsApr 30, 2026
Hi, We’re very sorry to read this, and we completely understand how serious and frustrating this situation is—especially having to cancel your card due to charges you did not expect. That’s not something any customer should have to go through. We want to be clear that we take concerns like this very seriously. What you’ve described is not the experience we aim to provide, and we would really appreciate the opportunity to review your account in detail and understand exactly what happened. Please email us directly at [email protected] with your details and reference this review, and a senior member of our team will personally investigate your account, confirm your subscription and billing status, and ensure that everything is handled properly moving forward. We understand that your trust has been affected, and we don’t take that lightly. We genuinely hope you’ll allow us the chance to address this for you directly. Mariel from KittySupps
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Razlinda
Apr 13, 2026
Non existing order
I placed an order on 5th March 2026 for a bottle of taurine and has not arrived yet. Emailed a number of times but they kept on saying in transit. In transit for more than a month??!! However, when using the tracking link given, there was no order at all. I paid SGD$58.06 and they offered only 10%! There was no order at all. This is a scam!!
Response from kittysuppsMay 2, 2026
Hi Razlinda, Waiting over a month with tracking that doesn’t show a real shipment is not something we can justify. We’re really sorry for this. We completely understand why this raised serious concerns. If the tracking isn’t showing properly and you’ve only been offered a partial resolution, that’s not how this should have been handled. We’re not going to argue with how this feels—you’re right to expect clarity and a proper resolution, and we didn’t get that right here. If you’re open to it, we’d like to personally review your order and make sure you’re not left out of pocket. Please email [email protected] and reference this review, and we’ll take this on as a priority. Mariel from KittySupps
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Simon S.
Apr 12, 2026
I My cat is 8 years old and since…
I My cat is 8 years old and since starting her Taurine supplement her energy and playfulness has improved markedly. She is more settled and less anxious also. I am very happy with her general health and well- being.
Response from kittysuppsMay 2, 2026
Hi Simon, Thank you so much for sharing this—we truly appreciate it. We’re really glad to hear that your cat has more energy, is more playful, and feeling more settled overall. That kind of improvement in her wellbeing means a lot to us. Thank you again for your trust and support—we’re so glad to have you and your cat with us. Mariel from KittySupps
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