Kineon LabsReviews of kineon.io

Poor customer/ technical support. They just regurgitate information that's already in the users manual. Worthless!!

One of the clips on my Kineon Move + unexpectedly broke. To my surprise, a simple email with picture attached of the broken bit brought an almost immediate reply. Without much fuss, the Kineon rep redress and issue by issuing me a replacement strap. I had not expected such a rapid response and resolution. Great customer service! Also, I have been trying the Move + for about 3 months and it has worked to relieve some pain especially in my elbow and knees but more time is probably needed to truly assess its effectiveness.

I've been using the Kineon Move product for over a year and have seen excellent results with my knee issues. The product is well designed and effective, and super easy to use. In fact, I think so highly of the red light therapy I actually found a similar product for my horse!

The customer service team has been far superior to most I've encountered over the years. They are quick to respond and seem motivated to help. In particular, Noel has bent over backwards to assist me.

My experience was excellent. Noel was very professional and accommodating in resolving my issue. Very much appreciate the high level of customer service!

I expected my order to have shipped, but it had not yet. Support promptly updated me on the status, gave an ETA and a reason for the delay. Thank you.

This company’s customer service is A+++ I ordered through Amazon and had an issue with my Move Pro+ I contacted the company by chat and received prompt over the top response. They made me completely happy within a 24 hour time frame. After a few prompt back and forth responses they are sending a replacement. Such an easy company to work with.

Absolute pathetic (non existent) customer service. I purchased the Move + on Sunday and despite the website claiming I'd receive the order by today or tomorrow, the order hasn't even processed yet. I've called twice and left messages because no one answers the phone....no return calls. I've used their AI chatbot which redirects me to an update page that doesn't work. It claims it's passing me on to a support agent, but no one ever actually joins. Clearly the product is not in stock, but they don't want to be honest about that. What is super frustrating is that I've had probably 5 emails in 5 days asking me to buy more, but they won't answer when I'm actually going to receive the product. If I can't get a response soon I'm going to dispute the cc charge and just buy the prungo device instead.