Kineon LabsReviews of kineon.io

4.2629 reviews
Health Equipment

Kineon Labs

About Kineon Labs

Kineon is a technology company with a focus on innovating light therapy devices and providing clinical level treatments in the comfort of your home.Our mission is to help the largest number of people live happier, healthier lives by providing safe and effective treatments for pain management. We believe that we all deserve the chance to be our best selves, no matter what life throws at us.We started this company with a vision ‘to positively impact the largest number of people in the most impactful & meaningful way.'Our company is made up of world-class team of individuals that care passionately to bring high-quality products to the world to help improve the quality of life. And it's time those products helped you get back on your feet and enjoy life again.

Kineon Labs (kineon.io) has 629 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: kineon.io
Website: kineon.io
Category: Health Equipment
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 53% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Kineon Labs

Kineon Labs (kineon.io) has 629 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: kineon.io
Website: kineon.io
Category: Health Equipment
Listed on Five Star Index: 2026

Kim

Apr 6, 2023

Zero communication.

Ordered through Indiegogo on April 3rd, still no confirmation of any kind on the status of my order. My take on online shopping is that the seller usually sends an email acknowledging the order, plus an optional input of estimated delivery dates. All I get is an email asking me how my experience was with the purchase- well, my only experience with this purchase is with lack of proper communications. This is especailly frustrating because I don't live in the states; so, what's up with my order? Email correspondence before the purchase assured me that the Indiegogo shipping date of "June 2023" is as per the platform policy, and that they will ship almost immediately. Clearly not the case. A follow up email asking about whether I will be receiving the newer Move+ Pro and relevant charging specs, also ignored. Plenty of reviews here discuss communication and shipping as a huge issue. I can attest to those complaints. Edit (April 10th): Bump from one start to two. I got an email response about the questions I had, and the Indiegogo policy (10 days to lock a purchase) seems to be a major delay factor for most buyers on that platform. That said, my order was on the 3rd so I'm expecting it to start shipping on the 13-15th range. Will update when I receive the product. Edit2 (April 20th): Back down to one. Contribution locked on Indiegogo, still no shipping or contact (yes, there are emails about them promising to get back to me, but that was already 3 days ago).

Response from Kineon LabsApr 7, 2023

Hi Kim, Thank you for raising your concern. We're very sorry for the lack of communication on your order but we'd be more than happy to help you out! We do send shipping confirmation emails to our customers once your order has been shipped. Orders made in Indiegogo go through a lock-in period for our backers to have a time to adjust their order or change their shipping information. If you can kindly contact us at [email protected], we would be more than happy to track your order and provide its status to you. Looking forward to sorting this issue out! Kind regards, Kineon Customer Support Team