Dustin S.
Not too sure about this..
I don’t believe I received the right strap for this device and it’s hard to maneuver and use. I’ve been using it for about a week since I got it and haven’t really noticed any change in the pain in my knees or shoulder. I’m using it multiple times a day for 3 sets of 5 minutes each time. Also a full 20 minute session on both knees a day as well.
Response from Kineon LabsApr 13, 2023
Hello Dustin, We appreciate you for giving us your feedback! We're sorry to hear if you're not getting positive results with the Move+. For the straps, can you please send us a picture with the item you received so we can confirm this on our end? You might have received a different version and we'd be happy to send a replacement free of charge, right away. For using the device in treating your pains, we'd also be happy to provide you with protocols that you can follow in treating them and getting more out of your Move+. We sent you a follow-up email so we can talk more about it. Looking forward to your reply! Kind regards, Kineon Customer Support Team



