Kineon LabsKineon is a technology company with a focus on innovating light therapy devices and providing clinical level treatments in the comfort of your home.Our mission is to help the largest number of people live happier, healthier lives by providing safe and effective treatments for pain management. We believe that we all deserve the chance to be our best selves, no matter what life throws at us.We started this company with a vision ‘to positively impact the largest number of people in the most impactful & meaningful way.'Our company is made up of world-class team of individuals that care passionately to bring high-quality products to the world to help improve the quality of life. And it's time those products helped you get back on your feet and enjoy life again.
Kineon Labs (kineon.io) has 629 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Giuseppe D.
Order was shipped quickly when I asked for an update
Response from Kineon LabsMay 2, 2023
Hi Giuseppe, Thanks for your feedback. We've already sent you a response to your email and I'm happy to inform you that your order is out for delivery. We look forward to having your order delivered and your response to the email. Kind regards, Kineon Customer Service Team
GREG
Ok, I'm taking a chance on purchasing this thing because my wife has chronic osteoarthritis in both knees (hereditary) and I need a way to health quicker after weight lifting. This was to be a birthday gift for her, I specifically paid $60 for 1-2 day delivery and my order has still not been fulfilled in 5 days. PLUS, I'm getting spammed from the company, CEO, etc. on my "experiences" with the product. NO, not a great experience! I reached out to someone after I put in a ticket about my order status and delivery, told them the situation and they completely ghosted me! ZERO direct response. Very underwhelmed before even getting the device. Don't offer next day delivery if you don't even have the product in stock. Honestly, I don't even know if this product exists right now.
Alice M.
Your helpfulness and responsiveness made working with you wonderful. I still need help ordering an additional strap. I am also working on getting the lights to synchronize. This red light therapy really helps my sciatica. Now for my knees. BIG Thanks!
Hsieh A.
I don’t get certain answer which week to ship and what survey form I should apply for my shipment. Just keep receiving promotion letter without essential information I should have.
Keith E.
I have only had the device a short time. The strap is too small and is not very adjustable. My main complaint is with the customer service. I sent an email and I get back sales pitches on why am I not getting their product. I sent an email asking how to get a refund and got another sales email. Customer service is a deal breaker for me.
Response from Kineon LabsMay 2, 2023
Hi Keith, Thanks for your review and apologies for the late response. Upon further review, we've already sent you responses to your email and we're waiting for your response. You may adjust the strap or please check our video on how to - https://www.youtube.com/watch?v=IKd4mtK2biY Hope this information helps and we look forward to your response. Kind regards, Kineon Customer Service Team
Dante P.
I live in Italy and I am happy to have received the device within only a month of subscribing. My problem consists of excessive consumption of cartilage at my knees. I only enter 4 stars because I just started the treatments but I read that the results are certain and fast I look forward to the response to start the treatments confident of getting great results! Thank you very much
Jean Paul G.
Great product great support
Monica S.
A great product and an even better company that really looks after their customers. A fantastic community of likeminded people who want to help each other improve their pains. Can’t endorse the company highly enough❤️
