Kineon LabsKineon is a technology company with a focus on innovating light therapy devices and providing clinical level treatments in the comfort of your home.Our mission is to help the largest number of people live happier, healthier lives by providing safe and effective treatments for pain management. We believe that we all deserve the chance to be our best selves, no matter what life throws at us.We started this company with a vision ‘to positively impact the largest number of people in the most impactful & meaningful way.'Our company is made up of world-class team of individuals that care passionately to bring high-quality products to the world to help improve the quality of life. And it's time those products helped you get back on your feet and enjoy life again.
Kineon Labs (kineon.io) has 629 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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David
Asking to fill out a survey before dispatch, delivery and use makes no sense.
Response from Kineon LabsMay 20, 2023
Hi David! We're so sorry for the inconvenience this has caused and would like to extend our sincere apology. I have sent an email to you and we are looking forward to your response. Thank you very much.
Kevin O.
Haven’t received the product. All ready getting emailed for a review. Spent 500$ wait till I get the product and have a chance to try it out. Then I will give a review
Response from Kineon LabsMay 5, 2023
Hi Kevin, Thank you for reaching out to us. I can see that your order has been delivered to your mailbox. I have sent you an email regarding your order details. We look forward to your resonse. Thank you, Kineon Customer Support
Charienna
I didn't get any questions answered or responses to requests. Latest e-mails didn't acknowledge previous interactions.
Response from Kineon LabsMay 5, 2023
Hi Edwin, We're sorry for the delay in response. We have sent an email regarding your order status and discount concerns last Monday. Looking forward to your response. Thank you, Kineon Customer Support
Chris R.
I reached out several times now about my current order. I requested a refund because I don't see my current product ever arriving after more then a month. Instead of responding to any my inquires all I see is that a new order has been submitted for me? While I appreciate the team seemingly trying to rectify the issue, I still have not got a clear answer what happened with my original order or a response at all to let me know what is going on. This was not a cheap product and I am still out of several hundreds of dollars and no product in hand.
Response from Kineon LabsMay 4, 2023
Hi Chris, We're so sorry for the delay of your order. We have sent an email to you last Tuesday explaining the situation and a follow up email today. Feel free to e-mail us back if you have any concerns, we’re happy to help! Daphne
Josh N.
Very responsive and professional. Still haven't received the product so we'll see!!
Response from Kineon LabsMay 7, 2023
Hi Josh, Thanks for your feedback and we really appreciate it. If you have any questions, please don't hesitate to contact us at [email protected].
John S.
I have NOT received my order. I have NOT received any VERIFIABLE/TRACKABLE shipping confirmation. HOW is my order being shipped? Where is my order coming from? WHEN is my order expected to be delivered? WHY did you advertise a 48 hour shipping of the order but not provide verifiable confirmation?
Response from Kineon LabsMay 4, 2023
Hi John, Thanks for reaching out! Apologies for the delays on this one as we've encountered an internal supply chain issue that caused delays in incoming and outgoing stocks. That being said, I can happily say that this has been sorted out. We've also sent you a response that your order is scheduled for delivery. We look forward to hearing your response. Kind regards, Kineon Customer Service Team
Chris R.
EDIT: I have finally recieved new product after more then a month. Once support team finally got back to me they were very responsive and helpful. So I am adjusting my rating since they did help out and get me a new product very quick. Have had the new product for just a few days and it seems super easy to use and good quality. Will provide further review after more use to see how it helps with my shoulder issue. ORIGINAL REVIEW 1 STAR: I ordered my product on March 26 and now more then a month later and still has not arrived. I have reached out via email and also through the support to get support and have not heard back at all. Meanwhile I am being spammed about the product that I have yet recieved. I have tried requesting a refund in both cases and no acknowledgement at all.
Response from Kineon LabsMay 2, 2023
Hi Chris, Thanks for reaching out. We've actually sent you responses to your emails and unfortunately, we keep receiving a bounce-back email. Do you have another email we can send? Please send us an email at [email protected] using another email to receive updates on your order and to sort this out. Just an overview of your order, it appears that it's already been in transit status. We look forward to your email soon. Kind regards, Kineon Customer Service Team
Mike C.
Very upset with this company. After paying the premium for express shipping it was over a week before they shipped. I've sent 3 emails for a refund but all have gone ignored.
Response from Kineon LabsMay 2, 2023
Hi Mike, Thanks for reaching out! Apologies for the delays on this one; we've encountered an internal supply chain issue that caused delays in incoming and outgoing stocks. That being said, I can happily say that this has been sorted out. We've also sent you a response to your email to sort things out. We look forward to hearing your response. Kind regards, Kineon Customer Service Team
