K HealthReviews of khealth.ai

I signed up for a 3 month subscription. Used the service once and the diagnosis was incorrect even though I told them what I needed. NOW they are still billing me for canceled account. When I called customer service I was told too bad even though I haven't used them.

I am satisfied with the help I received. This was easy and convenient. The diagnose was exactly what I was going though and the prescription is what I needed.

The doctor was polite and kind and empathetic. She addressed all my concerns and took her time without rushing me. The only concern is that the quick and professionally worded responses sometimes made me wonder if I was talking to a human, but I didn’t mind because I felt all my needs were addressed and everything prescribed was safe and cross checked for any interactions. I would definately use this service again because I think I got quality care. I thought I was going to get a face to face zoom type appointment but it was all through text. This was also fine with me because I do well with texting.

Dr. Becca was friendly, helpful and kind!

App was very easy to use, and live medical staff were very responsive. I was very impressed.

I joined online on April 30. When I went to login and create a chat to speak with a physician, I was only given the option to subscribe...which I had already done and the charge was on my credit card. I emailed support that same day and did not get a response until late Wednesday when I was asked to provide a screenshot showing my membership was not being recognized and then I also included my receipt for payment. It is Friday morning and I have yet to receive a response. I called the number listed on the customer service rep's email and it was automated, saying the wait time was less than a minute. Thirty minutes later, I had to get work done so I had to end up leaving a message. I have little to no hope of receiving a follow-up call or email, so I have disputed the charge on my credit card. AVOID.

This place is a scam. I signed for a one membership at a rate of 50 dollars. They then charged me 150 and refuse to refund me my money back. I am taking this to small claims because that’s not the membership I signed up for. I still haven’t been able to cancel this membership and there’s been no one to contact to cancel. A complete nightmare!

I'm thankful for the ability to get prescriptions in this way, but it isn't the most user friendly if you need to reopen a chat. I was prescribed a steroid cream by a NP. The chat was ended and I went to the pharmacy only to find it would be 200 dollars since it needed a pre-authorization. So I had to go back into the chat, go through allllll the automated questions again, and was matched with another NP. She opened our conversation by stating "It looks like you spoke to one of my colleagues earlier. Do you have another question?" That's great, but why did I have to go through all those steps again when I could have just reopened the other chat and got automatically connected to an available doctor? The NP I spoke with wrote me the generic version of the script and sent it to the same pharmacy. I didn't realize the pharmacy had closed right after I left the first time, so I had to start ANOTHER chat request, go through all the same steps, only to get matched with the exact same NP. She was very kind and sent it to a pharmacy that was open, but it was so frustrating to have to go through all of it a third time. There should definitely be an easier process for reconnecting to a relevant chat. Whole process took me about 2 hours start to finish.