K Health is the first health app to offer personalized healthcare based on your symptoms and real people like you. Chat with a doctor, get diagnosis and treatment—no insurance required.
K Health (khealth.ai) has 1,510 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Also known as
khealth.ai
Website
khealth.ai
Category
Medical Specialists
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 47% of reviews.
Latest
Most recent review: January 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This has been an absolute horrible experience, I needed help yesterday at 4:00 p.m., no one tried to get back to me until 10:00 p.m. (their very own website says most people get reached out to within an hour! ) due to my pain, I was asleep.... I hit reconnect with provider, I was then reached out to at
5:50 a.m. which clearly I was asleep.
I pushed reconnect with a clinician at 3:00 p.m. today, no one got back to me until 10:28 p.m..... I went in the chat at 10:34pm and it said you've missed your provider...
I spent $73 and my khealth experience has been a joke! I have been in pain for over 2 days now , I just need some help and that's why I was using a telehealth app as it was a weekend. I would not recommend to anybody who needs assistance timely to use this app or waste your money.
Response from K HealthSep 23, 2025
Hi Bill, we apologize for the long wait times you experienced. We understand how frustrating this is, especially when you aren't feeling well. Patients are given a five minute period to respond to a provider before the provider exits the chat. Please know that you can reach out to you patient experience team by calling (888) 564-5250 Monday-Friday from 9a-7p EST & on weekends from 11-5p EST. You can also reach us any time at [email protected]. While it isn't possible to connect directly with an agent at night, we are working hard to improve our services and ensure that we have a sufficient number of licensed practitioners available online to treat patients. The experience you had is one that we do not want to repeat, so we thank you for your patience and leaving a review. Please reach out to us at [email protected] so that we can look into your case and find a resolution.
CU
customer
I would give zero stars if I could
I would give zero stars if I could. Visit was all via text. I needed refills of a topical generic ointment for psoriasis. I was having trouble getting to the dermatologist for a required checkup. Doc said I didn’t meet the requirements to give me a refill. Waste of my copay and time and I’m left with no help. Thanks for nothing.
Response from K HealthSep 23, 2025
We apologize that you were unsatisfied with your experience. All of K Health's patient-provider encounters are via text unless the state you are located has other requirements. While telemedicine is good option for many conditions, it is difficult for providers to physically examine you virtually, which is why your provider may have suggested in-person care. Please send us an email at [email protected] so that we can look into your case and assist you.
VC
Viviany C.
Easy and professional
Easy and professional
Response from K HealthSep 23, 2025
Hi Viviany, we are glad that you had a positive experience using K Health's services. We strive to provide affordable high quality care that is easy to use, fast, and convenient. Your feedback helps us continue to improve our services and quality of care. Thank you for trusting us to be part of your healthcare journey!
ML
Mamadou L.
I didn’t get any help real help from…
I didn’t get any help real help from the doctors
Response from K HealthSep 23, 2025
Hi Mamadou, we apologize that you were disappointed with your experience. Your K Health intake begins with an encounter with our symptom checker. You are then provided with an option to meet with a telemedicine provider. Should you decide to do so, your intake from the symptom checker is sent to the clinician. All of our clinicians are real people that are professionally trained and knowledgeable. You can click on the clinician's icon at the top of the chat to learn more about their background, so you can have a better idea of who you are talking with. If you have any questions at any point during your encounter with our symptom checker or provider you can call our Patient Experience team at (888) 564-5250 Monday-Friday from 9a-7p EST & on weekends from 11-5p EST. You can reach us any time at [email protected]. They can answer any question you have to ensure you get the care you need.
MB
Melissa B.
Great!
Quick, easy and affordable care!
Response from K HealthSep 9, 2025
HI Melissa, we are glad to hear that you were satisfied with your experience using K Health. We strive to provide affordable high quality healthcare that is easy to use, fast, and convenient. Your feedback helps us improve our services. Thank you for trusting us to be part of your healthcare journey!
GD
Garry D.
K Health has mostly went to Ai…
K Health has mostly went to Ai responses. When asked if you are talking to multiple people, the reply was one word, "yes." Most responses are simply Ai responses. This is strictly a money grab at this point. We came here after my wife got here cholestrol and A1C results last week and were very high. After 30 minutes of waiting for a response here and there....the so called "doctor" recommeded my wife take a Cholestorol and A1C test. Oh helping me....that is why we are here...remember? Everything is a copy and paste reply.
Update: This was not a free Ai consult. This was from a paid provider. And Khealth does NOT use the same bedside manner as in person medical providers because in person medical providers do not have 5 patients in the room at one time and go back and forth talking to each one. There is a reason bedside patient care is one one one...not in a crowd of other patients. Khealth providers talk to many patients at the same time, which leaves very poor health care for the person paying. Great for Khealth becauese you have multiple people paying for the same minute of time. Terrible for the patient because we have to share our paid minute with multiple people which reduces the quality of care received. Good for money for you...bad for outcome for us.
100% NOT TRUE - Review the transcripts for the provider in my case. You will see me ask if she is talking to multiple patients and her reply was "Yes." This is why it takes them 3 to 5 minutes to repond and takes the pateint 15 to 30 seconds. Why else would it take 5 minutes to write one single line of text like "When was your last blood work?" Again, review the transcripts. You are 100% not being honest or your are 100% misinformed in how Khealth works. Even your Physican said "Yes" - And I already emailed you 4 hours ago...no reply. Still waiting.
Response from K HealthSep 9, 2025
Hi Garry, we apologize for the frustrating experience your wife had. K Health starts with an encounter with our AI symptom checker, which is free for everyone to use. Our symptom checker uses a combined knowledge from millions of medical records and thousands of doctors to instantly show you how others were diagnosed and treated. Subsequently, you have the option to meet with a provider. When paired with a provider, you can click on their icon to learn more background information about them. Even though interactions happen via chat, our providers employ the same bedside manner that they would use during in-person care.
If you experience any trouble or have any questions you can always reach out to our patient experience team by emailing us at [email protected] or by calling (888) 564-5250 anytime between Monday-Friday from 9a-7p EST & on weekends from 11-5p EST.
In order, to assist your wife with her case, please email us at [email protected] so we can further investigate and come up with a resolution! We appreciate you patience and feedback.
Update: I want to clarify that the encounter with our symptom checker is completely free. We do not take any payment unless you decide to meet with a provider. If this was not the case for your wife you can email us at [email protected] and we can assist you. Furthermore, our providers meet with only one patient at a time. They do not have the ability to chat with multiple patients simultaneously. Many in-person providers do see several patients at once. Even though they may not be in the same physical room, it is not uncommon for patients to overlap when seeing a clinician in-office. Again, if you were unsatisfied with the language our provider used with your wife, we encourage you to email us at [email protected], so that we can investigate and rectify the situation.
Update 09/10/2025: Thank you for your review. We sincerely apologize for the frustrating experience your wife had and for the conflicting information you received from us.
We want to be completely transparent and correct a previous statement. Our providers do manage more than one patient at a time. This is a standard and accepted practice in asynchronous telemedicine and allows us to serve more patients efficiently and reduce wait times. Our providers are extensively trained to navigate multiple patient cases with careful attention to detail, ensuring each patient’s unique needs are met.
Regarding your wife's experience, we are truly sorry that the communication felt automated and that her concerns were not fully addressed. We expect our providers to employ the same bedside manner they would use during in-person care. The feedback you’ve provided is crucial and will be used to improve our services.
CC
catherine C.
It was good to be able to reach someone
It was good to be able to reach someone to help make me feel better in the middle of the night. I trust the information I received and I am feeling better! Jennifer my doctor was very caring and supportive.
I have been telling all my co-workers about the amazing service. I will use it over and over again!
Response from K HealthSep 8, 2025
Hi Catherine, we are glad to here that you were satisfied with the care you received through K Health. All of our providers are extremely knowledgeable and eager to help our patients! Thank you for trusting us to be part of your healthcare journey!
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Nikki N.
4.5 hour wait…
I woke up in pain at 3am and did the virtual chat. Then it said it was searching for a clinician which should take less than an hour. I stayed awake so I didn’t miss it. 4.5 hours later, someone finally got to me. On top of that, you charged me $55 when the last time I used the service for the same issue, it was $10. I understand there may be an upcharge for such an early morning request; however, when I did not get help until 7:30, it kind of renders the point moot. The doc himself was pleasant and quick which is why this is not 1 star.
Response from K HealthSep 8, 2025
Hi Nikki, we apologize for the long wait times you experienced. Depending on your location and time of day, wait times can vary. In terms of the charge, please email us at [email protected], so that we can assist you! Charges can vary on whether you are receiving our service through your insurance of as a direct consumer. Our patient experience agents are here to help you!
