KeychronReviews of keychron.com

Zuerst hatte ich das bekannte Problem, dass bei meiner Tastatur ^ und < vertauscht waren. Der Support war nicht wirklich hilfreich. Ich hatte mir auch Keycaps bestellt, die zum Teil verbogen waren. Als ich diese zurückgeben wollte, hat man nicht auf meine Mails reagiert.

The product was great, however customer service is atrocious! Theu could not be less helpful, also if you want to return any faulty product you will need to pay the full return and reshipping costs

I was a big fan of Keychron Keyboards because they deliver very good quality without being too expensive. Du to a switch from Linux to Mac I had to find out, that newer models may not work properly with my brand new MacBook Pro. In this case, my Keychron K6 Pro, which was working fine with my Lenovo Linux notebook, is not working any more with Mac. The bluetooth connection would drop any 30 seconds. Nothing would work. The support of Keychron was also not helpful, simply telling me that my guarantee is already run out. It's really a pity that I cannot use a relatively new keyboard on my Mac. I now need to find another bluetooth keyboard manufacture :(

keyboard stopped working after 5 months. Support wasn’t helpful at all. I threw the keyboard away and bought a Logitech. Lost $125 AUD but not buying them from ever again. The keyboard had issues with skipping keypresses, double pressing and space not working. Consistently bad experience.

terrible keyboard, so many glitches.

Didn't get the chance to try out the keyboard as the package was lost/stolen. The support team was somewhat helpful and not-to-long to answer at first, but it quickly let me do everything and was no inclined to help once I was able to prove that the package was never delivered. This is even more frustrating knowing I was really understanding (delivery issues happen), patient and went above and beyond to provide as much information as I could to make it as easy for them as possible. Since then - 2 months later - it is still unresolved. Despite the fact I've given proof of non-delivery, the support team is taking time to respond, not really making any effort to help, every message seems like it ignores the previous one. It is sad to say as I wasn't even able to try out their product but suffice to say I will never attempt to buy from Keychron again, nor will recommend the brand.

As a previously satisfied customer, I purchased the K15 Pro Wireless. This keyboard causes wireless interference with my headphones, such that they cannot be used simultaneously. I now must plugin my keyboard when I want to use my headphones. Keychron's customer service department conducted themselves poorly in the following ways; attempted to blame the problem on my computer resources (without knowing any details of my computer); attempted to blame the problem on my headphones (which work fully with all other wireless devices); offered a patch to fix a wireless interference issue that they were already aware of but the patch did not work; claimed that they have found no problems in testing this keyboard after providing me with the patch to fix the known wireless interference issue; stopped replying to my requests to return the item, in violation of their own refund policy. As a software engineer in the wireless communications industry, I am concerned about Keychron's quality assurance process and their disregard for customer satisfaction. Based on this experience, I would not trust Keychron to deliver a keyboard again. I recommend seeing similar reviews about this business and remind you that there are plenty of other suppliers with positive reputations.

Bluetooth does not work. RGB was defective for one key. The worst customer service experience of my life. They would not offer return despite me requesting one within the first week. Terrible company- stay away.