KeychronReviews of keychron.com

Bought a brand new Keychron V1 Max that took two weeks to arrive. When I received it, I noticed after 2 minutes that 5 keys of the keyboard get stuck when you press them and don't pop back as the others do. I've send them three emails so far and i have yet to receive any answer. If I don't get any satisfactory answer (ie : send me new switches) in the following week, I'll initiate a refund through paypal.

Habe eine Bestellbestätigung bekommen und dann nach Wochen eine Mail, dass die Tastatur out of stock ist. Kein Entgegenkommen irgendeiner Art - nur der Vorschlag nochmal Geld zu überweisen um eine andere zu nehmen. Die kam dann im falschen Layout - eine Sauerei! Geht zurück - scheint mir eh stark überbewertet das Teil!

Bin absolut sauer auf den Kundenservice. Die Bestellung dauerte viel länger als angegeben, 4 Wochen lang. Als die Ware hier ankam, war mein Projekt längst beendet. Ich beantragte umgehend die Retoure. Erst auf die fünfte (5) Anfrage reagierte man, und zwar erst als ich drohte die Staatsanwaltschaft einzuschalten. Nun will man von den ersten viert Anfragen nichts gehört haben und verweigert die Rücknahem, da die 5te Anfrage einen Tag zu spät einging. Lächerlich! Verdeckter Narzissmus pur! Ich durchschaue euch! Verstecken zwecklos! Dies ist nur die erste von einer GANZ GROSSEN SERIE an NEGATIVBEWERTUNGEN die ich euch Narzisstenpack reindrücken werden. Mark my word. The game is on.

After receiving a defective K10 keyboard I contacted Keychron several times through their German support email and their own chat box on their German website. Guess what: no response whatsoever, not even after several weeks of sending reminders. Stay away from Keychron, they literally have no customer support, and you'll be completely left alone, if their product is defective.

They make seriously well engineered products. I bought a Q5 max and it is by far the best keyboard I ever used.

I purchased a Keychron K3 Max in January 2024, all was great, the keyboard was solid and a pleasure to use with minimal setup required to get going. However 10 months in and it stops working after being charged from a USB cable plugged into my laptop. When plugged in Windows now reports that the keyboard is drawing too much power and the keyboard itself is completely dead with no amount of factory resets doing anything. My suspicion is the battery or a circuit has burnt out. I contacted Keychrons email support explaining the problem and requesting support under the 1 year warranty. A week later I get an email asking me to try a different cable and to video the problem. Quite how I video a keyboard doing nothing I don't know, but I diligently complied and follow their instructions just please to have had a response. 6 weeks later I am still sat here waiting for any kind of communication, anything would be more satisfactory than nothing even a big old f*** you that I can get angry about. I have followed requesting updates and I may as well have been asking my cat for all the good that has done. I am severely disappointed that for a £100 product to fail inside of 10 months the support is significantly lacking and I am now having to consider purchasing a replacement from an alternative supplier because I fully expect to be ignored by Keychrons customer support. Whole I love the product (when it worked) I would not recommend Keychron as a company to anyone based on the level of service received so far!

Alles wie bestellt. Bei mir passts. Zufall? Der Versand hat zwar um die zwei Wochen gedauert aber von Ende Nov/Anfang Dez völlig in Ordnung. Mein Exemplar kam aus Hong Kong. Zustand makellos, absolut keine Macken am Paket oder Gerät. Tastatur an sich: Haptik hochwertig, alles top. Leider kein Treiber/Support für VIA aber funzt trotzdem. Die Tastatur behalte ich ❤️

Tastaturen sind gut, Service ist unterirdisch. Man bekommt sein Geld nach dem zurücksenden nicht. Antworten dann auch nichtmehr auf Mails. Geht gar nicht.