KeychronReviews of keychron.com

A £100 keyoard that never worked properly, a lot of glitches. Very frustrating to use. A £20 keyboard works much better than this overpriced one. Customer service is borderline insulting; offering zero solution and suggesting buying a replacement product? Not giving me the confidence a replacement product would be any better!

I ordered a Keychron K2 Pro. Within a few months I had issues with the product. Getting customer support is comparable to Homer's "The Odyssey". They make you go through hoops, I suspect as a way to make time and to mentally fatigue until you quit. After several replies, describing the issue, posting video proof, posting serial numbers and proof of purchases... nothing. They ghost you. Zero comunication. Stay away. Do not buy from Keychron.

I made order (Order #948796) at 14 of Sept 2025 and i'm writing this review at 24 of Oct 2025. First they lost my parcel, asked me to wait until they could find it. (never happend, took almost 2 weeks). Then send me a track number of a new parcel, and after 4 days - the parcel didn't move anywhere, i was told that my product is out of stock and have to wait ... again ) worst experience ever. never again ))

I ordered a V1 Max from their Nordic site and got a faulty keyboard, that types the entire vertical row on F8, 8, I, K and M. I emailed the customer support on Friday evening, within a week of receiving my product and was blessed with a single response (which to be honest, was quite fast!) from the customer service on Monday morning, asking if I had done the most basic of troubleshooting. On the same day I followed up with multiple emails, sending video proof of the problem and now 5 days later I have received zero communication. Terrible product, terrible customer service. Hope to get a refund, fingers crossed. Advise anyone to stay away.

Only browser based option for configuration and firmware update. I can't even get my keyboard firmware updated, it fails during the download. I've spent 3 hours in the rabbit hole no luck. Tried everything. Also their key mapping is garbage. Remapped my knob on my Q1 Max to pause/play media , it shows the change in the UI on the browser but still keeps on muting audio when clicked (as per default). Not shocked to see all the negative reviews.. complete dissapointment ngl very disapointed. I paid premium price for this.,

I have had several switches go bad on my relatively new Q6 Max keyboard, purchased from Keychron.se. I have sent a number of email messages to Keychron to get replacement switches under warranty, but have had no response. I must recommend that this company be avoided.

Customer support was nice, and responsive. They sent me new switches for free and tried to troubleshoot. But the fact is: - There were double input problem - now keys dont register due to wrapped PCB - They had me troubleshot to avoid replacement, and in the end wasted a lot of time The keyboard is worse than a 10eur one. cant even type properly, entire row of letters just randomly does not register and they haven't offered an exchange Expensive brick.

They don't respect European 2-years warranty.