KeyBankReviews of key.com

I messed up about 8 of my previous deposits because Key Bank apparently added an additional pop-up question AFTER the final "Submit" button on a mobile deposit, asking if I need some portion of the cash quickly or not. Why not ask that question somewhere BEFORE the Submit button? Essentially, there is now a 2-stage Submit on a deposit. And if I fail to make a selection on that pop-up question after the Submit, my deposit does NOT get submitted? What on earth?????? Thank god I still had my checks. You know, a lot of consumers are tired of reading gibberish. Reading, reading, reading. All of these million-billion apps, banner ads, terms, marketing emails, etc. It's endless. When I see a SUBMIT button, I presume that it is the final step. And then I'm done with your app. I don't care what follows after that. I imagine others have also unwittingly failed to deposit their checks because of this highly flawed design. Anyway, I'm done with this bank. I just changed my direct deposit with my employer back to my previous bank. Not only is Key Bank's app design insane, but the website looks prehistoric, the third party "allow" feature doesn't work when connecting brokerage accounts, customer service agents I've spoken to have been US-based but extremely cheeky, etc. And bank office hours are terrible around my area. Do you even need physical locations with such limited hours? This bank absolutely deserves the terrible rating that it has.

We have a business account with them. Their customer support team out of Cleveland is indifferent and surly. They never answer the phones in their local branches but ask that one leaves their phone number, and they will return your call. They never do; never.

My partner inherited 29000 dollars from her aunt in US. We are in the UK. The monies were apparently sent to us on 28th August 2023. We have not received them. We asked for them to Trace and Recall as advised by our bank. It is now 19th September and this has not been done. We have no idea where our money is. We are at our wits end.

Key Bank sucks. They say they can take from 12am to 8am to post your direct deposit social security check. It should be there at 12:01 am. My check is still not there at 6am. Had to talk to a foreign country to find out if it is being deposited or not. Not only does Citizens Bank post your direct deposit payment after midnight they also pay you your check days earlier then the regular posted day. A new feature by them. Go Citizens!

I have had my credit card with Key Bank canceled twice and blocked because of legitimate online purchases. They had the nerve to ask me if my $13 easy pay charge at QVC was fraud. They also immediately cancel and block your card if you choose to save the card in Microsoft to use for future purchases since they check to make sure the card is valid by doing a 0.00 hit on the card. I told them to leave my card blocked since this has happened twice now and is extremely inconvenient, and embarrassing when your charges are denied. Obviously, the customer service reps are not from this country when they have to ask you if the small charge to QVC is fraud. I will never use this Key Bank credit card again ever. Not worth the effort especially since there are too many other options out there. Never had this happen with any other credit card. I have a lot of open credit on my Key Bank card and do not understand their practices. Maybe they should hire people that live in the US to provide customer service so they do not have to ask if reputable companies in US are fraud.

Do not use this bank. They closed my account because I received a check from my work and the check was returned,on top of that they add a R16 code to my bank history so now every bank can see this and is really hard to open a new checking account. On top of that the customer service is horrible they do not treat you like a customer. On top of that they will froze you account without a call and you will not have access to your money for around 10 days. DO NOT TRY IT....

If I can give a zero I would if your a small business don’t use this bank if you get hacked they will not return you your money!

Terrible they just locked me out of my account without notice! and they retracted all zelle payments that we made in the last 4 months! claiming that we said it was fraud! so they messed up our reputation as well! and cannot make payments on our credit cards!