KeyBankReviews of key.com

Don't trust their bill pay. For several years I have used their software to pay my mortgage. This year it didn't adjust because I didn't know to use their new autopay. Long story short I have 50 dollars in late fees a 32 day late payment and customer service reps saying too bad. I don't make late payments and really don't like the condescension from the service reps. Looking for a new bank

I had a car loan with Keybank. My car was totaled by a collision with a deer. My insurance company paid the balance of the loan. A subsequent payment was deducted. I attempted to have this payment repaid to me. I was on the phone for over an hour, with long lapses between any conversation with the agent. She finally told me that there was no evidence of the final payment, and that I had no way of retrieving it. I could not fathom the incompetence and/or indifference shown to a customer. Don't use this bank!

The worst banking service I have ever experienced. I do not comment regularly but when someone is charging money for nothing and does not notify you about it, it really speaks volume. Every time I was contacting customer service, I got a different answer. Every time I asked for instructions, some additional fee was not disclosed. If you had ever used any other bank, you would consider all the non-sensical payments charged by this bank inconceivable.

As other reviews have stated, the mysterious "back office" is the cause for my issues and apparently no one has access to my funds or to remove a hold...??? Deposited a check from my husbands account to mine on a Tuesday for bills I needed to pay by Saturday. (ENTIRE reason for this deposit in the first place). Teller lady told me I would have access to $100, then the rest of my funds would be available to me the next day. I then received a notice that my funds will held until the FOLLOWING Tuesday! (A WEEK when it says up to 5 days online) Since I was told it would only be a day for my funds, I scheduled payments for my bills. Well this issue has resulted in my account being overdrawn more than once, and now it will be overdrawn multiple more times this weekend. I will have to pay $100 in overdraft fees! The reason I was given over email was that my husband's account was "suspicious" and it is unsure if the money would be paid...Well the money was already taken out of his account so now neither of us have access to it for a week!!! Not to mention I've deposited checks from this account before! As other reviewers have stated, Iive chat, phone customer service, AND the branch itself were all unable to help me and just gave me the runaround saying its the mysterious "BACK OFFICE" and there's no way for anyone, including them, to contact them... So no one has access to my money or has the ability to remove a hold??? I've been with Keybank for years but as soon as my funds are given to me and the overdraft fees are refunded I will immediately be closing all my accounts and switching to another bank!!

Terrible manager, neither he nor his staff know what they are doing except if you wish to start an account. (don't). I needed to close a safe box but they didn't know how to look it up. He kicked me out and said they were closing soon (but the closing was 3 hours away) and they couldn't help me. I had to make a return trip for something that should be easy. Also he promised to refund the rent pro-rata but that hasn't been done either, again probably because he doesn't know how. It's been nearly a month so to me that makes him a liar and a thief. I called the customer service department and they said someone would call me back but that hasn't happened either. Terrible. Go somewhere else!!

I was a 30+ year customer of Key Bank. They closed my only account with them due to suspicious activity. It was a transfer from a family member. They did not call, email, or try to reach out in any way. They then sent the balance of the account to an incorrect address. I spent hours on the phone with fraud department, supervisors, and my local branch. No one could give me a direct answer on why or how this happened. Stay far far away from Key Bank.

If I could give zero stars, I would. Every step of the experience with KeyBank has been miserable. They delayed the closing of our home purchase. We showed up at the closing with our lawyer and they didn't show. They rejected a credit card application because my wife showed a different address on her credit report, despite holding a joint mortgage with them at the address we were trying to validate. Their website is down and I can't transfer money. I highly recommend you look for a different bank. This experience has been a nightmare.

KeyBank, and its PrePaid Card division, is apparently a magnet for fraud all across the country. Got a letter out of the blue that a card intended for me years ago was used a year ago in a far away state. Advice...bring in outside agencies to deal with this problem company.