KeyBankReviews of key.com

For approximately 6 years now, I have long delays or am unable to make a check deposit through my Keybank app (error of no connectivity) This is so frustrating, as I always need to drive to the nearest Keybank location (which does not have a drive up ATM) to deposit a check. I have my business checking with another Bank, and never have issues making a remote check deposit with that Bank. Every time I have reported this to Keybank, they blame it on me, for it being my home internet or cellular connectivity issue. 1st World problem, but not exactly the most up to date Bank!

Terrible bank. Even though did not consent for overdraft they are still charging it. Stay away.

Never in my life have I dealt with a more incompetent organization...customer service reps are untrained and haven't a clue what they're doing. They pass you around like a hot potato. They refuse repeated requests to speak to escalate to a manager. The 8th person I spoke to today was a manager named Brandon (I FINALLY go through to a manager) who BERATED me for accidentally calling him Braden instead of Brandon, after I had put up with over an hours worth of ongoing mistakes on the part of multiple staff members, including him. How could a bank like this possibly remain in business I ask in all sincerity??

I made a transaction with key bank with their automated phone system. After a week, the transaction did not appear on line. I called key2, you and was told there are Muslim holidays currently and therefore, transactions are not processed!

tldr: It's a wanna be big bank that's somehow even worse than the big banks. I opened a checking account on the website using a offer code, and it said that my application has to go through manual review. I wait about a week, and no email, no texts, no calls. I call the number and they tell me that my account has been approved. I say how do I set up online banking since I haven't received anything? They tell me that to get my account number I have to go into a branch to get my account number and that they don't really know why I haven't received any communications from them. I go to the branch and get my account number and ask about the offer for a $400 bonus. I get told that it's a targeted offer and they're not really sure why the system let me apply through that link in the first place. But they are not going to honor it. I'm closing this account once 180 days is up because there is a $25 fee if you close it within 180 days of opening it. 🤦‍♂️

Husband received offer code for $400 bonus with new account. Signed up online with offer code. Followed all directions for bonus, linking new account to our other bank and creating paycheck direct deposit. Was immediately locked out and sent a letter thanking us for reporting fraud. What? Rec'd letter accusing us of fraud, threatened with collection. Collection of what, his own paycheck? Visited actual branch twice to clear it up and after waiting through an hour of phone calls was told there was nothing he could do and no one he could talk to, he was being "investigated," as he sat there in front of them with 2 legit forms of id. They closed the account after holding up paycheck deposit for 2 weeks. Sent us a check for account balance with a very nice letter saying they were sorry he chose to close his account, please come back (after the bonus offer had expired). Come back? I wouldn't park in the same shopping center as this bank.

KeyBank Mortgage Loan Servicing. With automatic bill payer set up to pay our home loan each month our escrow amount changes without us knowing. The loan payment goes up by $300 and yet we keep paying the original amount. Because we are now not sending the full amount the system does not apply the money sent to the home loan and just holds it, begins charging late fees, AND starts sending credit agencies notifications that we are delinquent in payment. The best part is when KeyBank files to foreclose and sends threatening letters . . . this is the first notification we received regarding this matter. Calling the Keybank Mortgage Loan Servicing folks . . . we are told it is completely our fault . . . KeyBank did it all "by the book." This is a 300k loan secured by a 2.3 million dollar house. As usual KeyBank is a total joke. Don't do business with this company if you can help it.

I have been a customer for many years and have always had great service. It is easy for me to move and transfer money from one account to another. The bill payment function is rather slow- 3 to 5 business days. The bank hours are good and the tellers always efficient and friendly.