KeyBankReviews of key.com

Everything is hard here. Need to make a deposit? go into an office and sit down for 5 minutes. Need to close an account, good luck finding the person who actually knows how to do it, and even then you will have to make about 5 attempts at closing it. By far the worst bank I have ever dealt with, and as someone who has owned multiple businesses, I've experienced a lot of them.

Everyone I have worked with, for anything I need. They have all been great. Even if I just stop by to get some advice. they are always very helpful, always very nice.

Khmari Jones Local Guide·19 reviews·1 photo Review for KeyBank: A Horrible Experience If I could give KeyBank zero stars, I would. This review is not only for the branch I dealt with but for KeyBank as a whole, including their customer service, protocols, and policies. KeyBank left me homeless despite having enough money to cover my expenses. A fraud investigation was initiated on my account, but my money was cleared, and nobody ever informed me what the investigation was about. They issued me a cashier's check with the remaining thousands of dollars I needed for moving. Right when I arrived at my new location, KeyBank stopped my account, rendering me unable to access my funds. I had to borrow money from others, leading to unnecessary expenses that I now have to pay back. This situation has ruined my life. I couldn't attend school, pay my car insurance, or cover my housing fees. KeyBank's incompetence and lack of accommodation have caused irreparable damage to my life. Everyone I dealt with at KeyBank, from the branch to customer service, was unhelpful and unsympathetic. Their protocols and policies are flawed, and their customer service is abysmal. Avoid KeyBank at all costs. I will still be contacting the Attorney General's office in hopes that no one will have to go through what I had to. I have a child, a husband, and pets, and I nearly had to sleep in my car with them. This review will not be the end. I'm going to try to make sure no one is ever treated like this again by this bank. Even after the investigation was done and they gave me back my money in the form of a cashier's check they still never apologized for all they did to me. Run for the hills you all. I can't keep explaining my situation in more details as it is all too unbearable to keep remembering. Just trust me run for the hills when it comes to this bank. Go to a bank that is known like Chase, Bank of America, TD bank, or Wells Fargo. Go to banks that are known. Don't take chances with this bank like I did. I never heard of Key Bank except when I signed up with unemployment and I don't know what possessed me to bank here. You live and you learn.

The bank teller or banker doesn't matter they don't know and do nothing...3 months ago I just deposited 300 $ in cash and only problems started ....fraud , close account, fraud ?, investigation , search , mail,no money, see money , check , bla bla word salad ....bla bla more ....they asked me 300 times to bring all the documents again and again .........I just want my money back in cash like I deposited !!!!!!@after 3 months still I didn't receive nothing...Well ....KeyBank ....give "my money " back ASAP ....PLS & TY 😊

Key Bank in Utah. If you need a bank teller forget it. I've seen people doing two or 3 jobs at the same time cuz of no teller not very helpful or friendly. I came in because someone was trying to scam my account. Same company 3 different times. I told them, "Hey let's open another account new one.." Nope branch manager said that would not help so getting a new card and not fixing the issue I guess all just have them hit my account again... collection of new cards... I was with the same bank 20 yrs no issues... I don't even see the lady anymore who helped me open this account. Big red flag!!

Terrible and scary institution. Twice in 3 years Key Bank blocked me out of my accounts claiming I was deceased and it takes weeks to get the problem corrected. I am not deceased. SSA has never flagged me or sent out notices that I am deceased. Key Bank cannot explain why this happens and cannot rule out fraud. They simply say they "do not know." Branch manager has a narrow window of being in the office and has not been diligent on getting the problem resolved. He has also lied and stated they received a death certificate from SSA and it is out of their hands. They do not have a death certificate.

RE: Key Smart Checking Opened at Key Bank Endicott, NY I recently had a highly disappointing experience with KeyBank West Main Street Endicott, NY back April 29, 2024 regarding their Key Smart Checking account and the $200 bonus offer. The promotion seemed straightforward: open an account and receive the bonus after setting up direct deposit within 60 days. However, the reality was far from the promise, leading me to believe this was a classic bait-and-switch tactic. When I opened my account, I carefully set up my direct deposit through a government agency the same day. Given the timing of my pay periods, processing the deposit extended beyond the strict 60-day window. Despite my timely efforts, KeyBank was inflexible and refused to honor the bonus, even though the delay was out of my control. When I inquired about my $200 bonus for opening the Key Smart Checking account, the Endicott branch manager at KeyBank displayed ignorance by suggesting I use a non-government direct deposit or call the government agency to change their policy. This response was unhelpful and disregarded the constraints and realities of dealing with government agencies. KeyBank's refusal to consider the practicalities of direct deposit timing, especially from a government agency, shows a lack of understanding. Once they have you as a customer, their interest in honoring promotional incentives disappears. If you are considering opening a Key Smart Checking account for the bonus, be wary. The promise of a $200 incentive may not materialize, and you could find yourself stuck with an account that doesn't deliver what was promised. This kind of service is unacceptable and feels like a deliberate attempt to attract customers under false pretenses. -Wendy A.

I've been with Key Bank for several years. Always had a smooth experience whether going to a teller or doing anything online.