KeyBankReviews of key.com

Terrible customer service. Had a charge I did not authorize overdraft my account. I contacted customer service to have the purchase removed from my statement and refunded to my account. I was told they could do nothing about it, so I stopped the report to cut my loss. I checked in with my account later the same day to find I was charged a service fee from customer service even though they had told me tough luck, and I hadn't received the satisfactory help I requested. This second charge over drafted my account once again, and started the cycle for over draft fees. It took three more associates in the cs department, and a crisis resources agent to revoke the fees this bank tried to sneak in. I genuinely hate this company. Every person I talked to was soulless, none of them were willing to help. This company made a simple problem wayyyy worse than it needed to be. I have since opened an account with a rivaling bank and will be taking my business elsewhere.

Worst experience with gab at the monongahela office

I wanted to open up a checking and savings account at key bank located at front street Binghamton Nrw York. On my phone it said $300 offer to open checking account. I showed the guy the offer $300. He promised me this. Time passed called 1800 number at key bank speaking to customer service she said I am only going to get $200. On the phone immediately called the Binghamton branch I was told it would be fixed. Then I started to talk to the branch manager his name is Mr James Clingerman he promised me i would get the $100 put in my checking account in 10 days. He said it was there fault and I will get this missing money. Numerous phone calls to Mr Clingerman the branch manager promises me all the time he is going to get it fixed its been almost 3 months and he promises me this money to me now I have come to the conclusion he has been jerking me around all this time. I have contacted corporate they ignore my complaints so needless to say this is not a very good bank. So I would not recommend this bank. Now I feel like a complete fool gullable listening to the Branch Manager. The sad part is I was going to have my son and a friend open up accounts with key bank then I told them my horrible experience with them so they told me they do not want to do business with key bank the way I look at it its there loss.

Customer service barely speaks english interest charged even after paying card off. 2 months now, can't get it to zero cuz they put interest on the interest. fraudulent behavior, worst cc i have dealt with this side of chase. use citibank IMO.

If I could give a zero I would I deposit a cashiers check at this bank that I was told should only take 5 business days, I have the deposit available but they are restricted me to my money because they want to know where the money came from. So because someone is noisey in the fraud department they will grant you to your own money when they feel like it. This bank is crap and I wish I never did business with this bank Full waring do not bank at any key bank especially if you had a parent pass away and left tou something

We previously had an account with KeyBank but decided to leave due to their extensive fees. However, when we were offered a substantial opening bonus, we decided to give them another chance. Unfortunately, our experience was disappointing once again. When there was a question about one of our transactions, our account was placed on hold. Despite our efforts to get clarification, we were repeatedly redirected between departments, each unable to provide answers. In the end, our account, including a CD we had, was closed without resolution by them. We were very frustrated by the lack of support and communication. Based on our experience, we would not recommend KeyBank.

I WAS a key bank customer for over 20 years and most of the time things were ok. After I became disabled (work related) the entire way they treated me became real bad, fast! I had an account that would gain interest and make a nice profit over 5 years. However the company would give me a hard time getting info about my account online about 60% of the time. I warned them I was going to withdraw ALL my $$ if they kept it up. I waited until my account made well over the mature amount and asked for all my funds to be sent to the Niagara Falls Blvd. branch. I asked this because the person that set up my account said a lot of money was going to be taken from my account. I went to the bank, got all my money and look him right in the face and said "you said you wanted to see my face when I got the check, so here I am". For some strange reason he couldn't even look at me? The teller (she) was very mad I was taking all my money out, but I smiled, took the checked and will NEVER do business with or recommend KEY Bank to anyone!!

I'm going to try to say it loud enough for the people in the back to hear... READ THE REVIEWS AND DON'T BANK HERE. I started a checking account and a "credit builder" account with keybank at a time when I really thought I would be okay to do so. The "line of credit" for the credit builder was $500. It wasn't money I ever received to do use or anything. It was simply a way to make a low monthly payment and build my credit up. Welp! Life being life, I hit a pretty big low at the beginning of 2024 and wasn't able to make that low monthly payment. Not only does keybank not have a way to help you if you're struggling, they HOUND you, every single day, if you're even a few days past due. They don't have a way to suspend your payments, ON AN ACCOUNT YOU NEVER EVEN GOT MONEY FROM, or allow you a grace period to get caught up. This account was supposed to be helpful and instead has been an absolute nightmare. They tack on fees to your account too so instead of just owing for the simple "credit builder" You're now paying out the $%^ for something you were hoping would improve your situation... never even spent a dime of the line of credit. Why in God's name is it like having a kidney removed to pay this thing back?! Makes no sense... I learned my lesson... won't be back once this thing is done.