KeyBankReviews of key.com

Don't waste your time opening a KeyBank account. Customer service is terrible. Online banking is terrible. I WILL BE CLOSING THIS ACCOUNT!!

I spent nearly 60 minutes on the phone waiting to speak to a customer service rep. Because Key Bank’s technology is so AWFUL I couldn’t add a user to my account. Moving my money elsewhere. Key Bank = Garbage technology!!!

There was a $300 promotion if a direct deposit is completed. I have waited for 6 months to get the promotion and spoke to the rep in the local branch. They said that they would call me and let me know but it's been 7 months, NO RESPONSE ***.

Yeah, no. Never again. Where to begin... I had a checking account with them (no savings), I checked the balance and $5/mo (plus some other kind of small fee). Hadn't checked my balance for a while. I called them, they told me to come in person. I wait (my branch is severely understaffed with knowledgeable people). So I wait in line, then they said I have to make an appointment to talk to anyone that knows anything about it. I scheduled an appt. I went, guy not there, apparently no one else can help me.? Same thing, this time there were 3 people waiting for him at MY appt time. Finally, get to someone who knows something. He told me since I don't have a Savings Acct then they charge monthly fees. So, I get a savings account. Fees did NOT stop. So... same thing all over. I was in person and he said that I hadn't connected Savings/Checking. So, I asked him to do it, but apparetnly I had to call coroporate. Soooo about 6 months of fees. And they would NOT credit them back to me. After spending hours waiting for corporate, I AGAIN had to go to the branch in-person to show ID. Funnier now. My savings got auto-closed for lack of usage (maintenance fees), so, more monthly fees. No email, no mail, no call, no text. Fees still going on. They were sooo clueless at the branch that we ended up having to close all accounts and re-open new ones (I had to due to a direct deposit). They said the acct# would be the same as before. It wasn't. Now, I've missed to direct deposits. Every time I go in, they hate having to work. They don't give you eye contact because they don't want to be troubled. That is just ONE of my issues with them. (quick one, you can pay your credit card in the app, or online, or phone, so I have to go in each time.

Worst bank to ever do business with never, again. I made a payment online and then got an email notice from key saying this transaction needed to be completed. I went on a second time ended up making another payment. Then I realized both payments went through but still got another message from key stating that my transaction wasn't complete. I called Key Bank, spoke to a woman and all I got was I'M SORRY. I was told I have to wait till both transactions clear before they can do anything, so in the meantime, I have to bounce my payments before they will help. What banking system doesn't have a CANCEL TRANSACTION BUTTON. All other on-line facilities OFFER that feature and don't screw you over like Key just did to me!

I am homeless and live in my van and out if money so I applied for a $3,000 loan through lending tree & they sent a couple verification deposits to my KeyBank account, which I was supposed to repay to get my loan and KeyBanks fraud department froze my account, so now I have to wait a week with no food or money until they lift my account restrictions

The key bank is a very bad bank to bank wit they let someone call in wit all my information in closed out my account without my permission they also took my money lien sayin they was mailin a check I never recieved kept giving my the run away for a whole month n I still haven’t got my money don’t bank wit em n they also place fraud on my account after someone cllin in to close it

This review is based on their fraud department. In Feb 2024 I supposedly ordered from BrowseBrooklyn the following: 85” tv Tri cycle iPhone 13 Massager All of that total of 54.00 A track number key says was delivered in February 1. Since when can you buy an iPhone for 54$ 2.since when do you buy an 85”tv for 54$ Since when does an 85” tv get shipped in the same box with a tricycle and an iPhone ? Common sense says you can not buy an 85”tv or an iphine13 for 54$ but key bank obviously has no common sense when it comes to the cost or price of merchandise which is very scary thinking this is a bank with our money . Next, How do you put a tricycle and an 85”tv in the same box with an iPhone ?? Key bank doesn’t understand these types of items are never shipped together in the same box because the tricycle will damage the TV That means there had to be more than one track number to get these big items in the mail there should be at least two but more likely three boxes which means 3 track numbers. The track number provided has no information available when you search it which means it’s a fraudulent track number Key bank is dumb enough to let this company keep my money for 6 months and sides w the fraudulent company . Key did not research the track number nor use common sense when understanding large items like an 85” tv would never ship w a tricycle and iPhone nor would an iPhone 13 or 85” tv ever cost only 54 combined. It doesn’t get any more ignorant! & It’s time to change banks!