KeyBankReviews of key.com

I was buying gift cards to be able to do some online casino play because the Key Bank debit card I had wouldn't work on BetRiver online. Now I get a call from Mr. Antonio Crayton of heir fraud department. I told him that I made all those purchases and there was no fraud involved whatsoever. Not being happy he decided to send this for review within Key Bank, but my debit cards are frozen and I can only for transactions at the branch office. Unacceptable. I thought PNC was bad, but I'm going ack to them. At least they treat me with respect. Remember his name...Antonio Crayton.

I go to the Keybank on Main St. In Niagara Falls. I absolutely LOVE this branch! The workers there are very knowledgeable and friendly. Tasha and Tracy are both wonderful! I always leave there with a smile on my face.

I find it VERY unusual that customers cannot make ACH payments from their Key Bank checking accounts to other people or accounts, as I have at other banks. I also find it VERY frustrating that this information is unavailable on Key Bank's website. The only way to get assistance is to go to a branch or call an 800 number. The people who answer on the 800 number are no help, having to go to the branch defeats my ability to do my banking online, when I have time to do so.

Keybank’s fraud controls block are inconsistent and a little ridiculous. I travel multiple times a year to a single city in Germany and Keybank regularly allows some transactions and then freezes my card due to its fraud controls. Each time it takes a half hour of my time to unfreeze the card. The controls are tripped even for small transactions.

Inherited CD from deceased relative. Kept in CD until maturity to avoid fees. Unable to move funds to another bank without going into a branch office 3000 miles away to authorize ACH or wire transfer. This bank is living in the stone ages technology wise. Best to keep money in banks that have modern policies. You will have trouble getting your money if you are not near one of their branches.

I'm disabled living in Anderson Indiana and KeyBank's ATM stole $300 from me on January 2nd at 9:23 am. Took money from my account but didn't give me my money. Their customer service told me that they can't do anything about it even though it's their ATM. Don't use them. They are more than willing to steal from the disabled . They are thieves and liars willing to let others suffer.

they froze my account saying they suspect fraudulent activity, days later they sent a letter to go to the bank and open an account and they'd transfer any of my money in first account into new account. I had 30 days to to this and went to the bank on day 14. They bank said there was no authorization even though i showed them the letter. I called fraud and they called the branch which had not reached out to me. I asked fraud can they just open it and they said it was sent to another dept. So, the left hand doesn't know the right had is doing and has no concern of me keeping the account. Is there no good trustworthy banks around ?

Terrible. They can and often do freeze your account for no apparent reason for an indefinite amount of time because they are accusing you of fraud for no reason. My brother died this month and I couldn’t go to the funeral bc Key Bank took my money. I also wasn’t able to participate in Christmas because they took my money. Staff does not care and staff seems almost gleeful that they have ruined my life this month.