KerdomReviews of kerdom.com

This is a scam company! They will not ship you the product that you purchase and then they will not return your calls and email! BUYER BEWARE!

Pésimo servicio, después de casi un mes de enviar emails sin respuesta, PayPal me devolvió el dinero después de poner una reclamación Y aportar pruebas de no haber recibido el pedido.

My friend ordered an electric wheelchair, heard nothing for weeks (despite sending many support queries). Response eventually came saying that they do office furniture in the UK, were “hoping” to start sending their mobility stuff over too, but ultimately haven't been able to. Hence, the order was cancelled and would they like a refund. WOULD THEY LIKE A REFUND??? The refund should've been with them a month prior!!!!! This is not acceptable at any company, much less a company offering essential mobility equipment. Also just found the same wheelchair on Aliexpress so they're probably just dropshippers.

I ordered a KERDOM DX07 wheelchair after reviewing various wheelchairs from numerous companies. I selected the KERDOM DX07 wheelchair for a variety of reasons including its lightweight, company standing and product warranty. I ordered the wheelchair on 10/02/2025 and it was delivered via Fedx on 10/09/2025 and was tracked on Fedx's website accordingly. The wheelchair weight as advertised is 36 lbs without the battery. The only assembly required is inserting the controller in the right or left wheelchair arm, your choice, and tightening it in place. You also adjust the anti-tip wheels (also known as willie bars) on the rear of the wheelchair by pulling a pin and sliding the wheels out. Finally, you place the seat cushion on the wheelchair lining up the Velcro strips. That's all the assembly required. Loading the wheelchair in and out of my vehicle (Chrysler Pacifica) was a breeze. I tested the wheelchair ride on sidewalk and grass. The sidewalk ride was smooth at all speed settings up to 6 mph rather than the 4 mph I was expecting. The grass test was Ok but the wheelchair seemed to slip and spin in the grass. Be extremely careful when you encounter any difference in sidewall pavement height as it could cause the wheelchair to come to a sudden stop. The wheelchair had plenty power to climb an moderate incline. Overall, I am really pleased with the KERDOM DX07 wheelchair and its performance. One final note the battery for the wheelchair has a new design and simply slides into place and locks in, no need to plug and unplug any wiring harness, really simple. Due to the new design, a second backup battery is not immediately available for purchase.

I have been using a rollator but had limited endurance when out. I have only had the DX07 for 5 days but what a change it's been in my life. I worked at a school's book fair this week and was able to go throughout the building of 30 classrooms. I can now cover a whole supermarket. With my rollator I could only cover half before getting fatigued. The chair is light enough for my 5' 1" wife to handle. She does have difficulty unclicking it to fold. She would also suggest a strap or some way to keep it folded when loading. It has enough power to go on my gravel driveway and the battery has yet to be charged. Company support when emailed has been quick to respond. Overall I'm very pleased with my purchase after studying various companies.

Hice un pedido de una silla ergonómica para oficina el día 9 de octubre; el precio no podía ser mejor y aunque tras ver opiniones tuve muchas dudas de si hacer la compra o no, finalmente arriesgué y la experiencia ha sido muy buena. La silla me llegó ayer, día 22 de octubre y la relación calidad-precio es realmente buena. Durante el tiempo de espera me puse en contacto con el mail de atención al cliente porque no veía que mi pedido se actualizara en la web y me contestaron muy rápido facilitando un número de seguimiento con la mensajería DHL. No le pongo 5 estrellas porque el tiempo de envío no fue el prometido, pero volvería a repetir compra con ellos y los recomiendo.

La verdad que estoy satisfecho de momento. Estaba preocupado leyendo las malas valoraciones pero a mi me llegó en 4 días y me respondieron por correo después de 1 día. Fácil de montar con las instrucciones que te dan.

I received my chair, found it didnt accomodate my body size. I started the return process within the 7 day return deadline. It took me almost 2 weeks for someone to contact me. At first they wanted to give me like 150 bucks and keep the chair. I had no use for it and its not my responsibility to resale an open box item. Finally I received a return lable and shipped it back to their warehouse. I received the chair around the last part of July and it showed on fed ex tracking that they received it on Aug 18. I have tried to call and sent messages from their website. I have yet to recieve any corrospondance concerning receipt or status of refund from this as of today.