KerdomThe Kerdom Mobility Difference.Kerdom Mobility was built on a straightforward promise: to deliver affordable, high-quality electric wheelchairs for hardworking Americans. By reducing unnecessary overhead and streamlining our operations, we pass real savings directly to our customers. We proudly stand behind every wheelchair we sell with responsive phone support, a nationwide network of 450+ service technicians, and a comprehensive 5-year warranty.
Kerdom (kerdom.com) has 261 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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- Ricardo L.
The support told me they would send me a new armrest after the left one they sent was damaged and then stopped responding and then just ghosted me completely, the armrest never to be seen. update: they were actually having issues in the warehouse and responded eventually, overall not a bad experience and the support was understanding
Whatchu L.
Don't waste your time! their product is uncomfortable with hard seats. there's no lumbar support and their service is just terrible. their website states their shipping is 2 to 3 business days.. that's a huge joke.. their shipping is over 3 weeks! terrible product, terrible service, long delivery times... save yourself the trouble! don't waste your time or money!
Response from KerdomFeb 26, 2024
Thank you so much for reaching out! I'm so sorry to hear that your Ergonomic Chair is damaged - I would love to get this rectified for you as quickly as possible, as well as help get you seated more comfortably, and so if you could please reach out to our team at [email protected] with a video or picture of the issue at your convenience We will be happy to look at the problem and immediately replace it with a new office chair for you to buy for free :)
María José de Vega A.
la silla tiene buen aspecto pero resulta incomodísima por el soporte lumbar. Les he escrito en multitud de ocasiones para que me devuelvan el dinero y se lleven el producto (como indica la web) y no hay forma de que me contesten. Espero que nadie caiga en la estafa de pensar que si la silla no le gusta le van a hacer algún caso en las reclamaciones.
Response from KerdomFeb 26, 2024
Estimado Timotej Kochjar, Gracias por compartir su opinión sobre el apoyo lumbar de la silla KERDOM 9070. Entendemos que las preferencias de comodidad de cada persona varían, y nos disculpamos si el soporte lumbar agresivo no cumplió con sus expectativas. Nos esforzamos por ofrecer soluciones ergonómicas que satisfagan una amplia gama de necesidades, y lamentamos cualquier incomodidad que haya experimentado durante el uso de nuestro producto. Aunque el apoyo lumbar de la silla KERDOM 9070 está diseñado para proporcionar una alineación y un apoyo óptimos de la columna vertebral, reconocemos que puede no ser adecuado para todo el mundo. Agradecemos su opinión y la tendremos en cuenta para futuras mejoras del producto. Mientras tanto, si tiene alguna duda o pregunta, no dude en ponerse en contacto con nuestro equipo de atención al cliente. Estamos aquí para ayudarle en todo lo que podamos. Estaremos encantados de examinar el problema y sustituirla inmediatamente por una nueva silla de oficina para que la compre gratis :) Un cordial saludo, Equipo de atención al cliente de Kerdom
Hichem H.
Sav inexistant. J'ai commandé une chaise ergonomique sur leur site. Aucune indication par rapport au stock disponible. Je reçois un mail m'indiquant que c'est en rupture de stock, et que soit j'attends, soit je peux demander le remboursement que je recevrai sous 24h. J'ai donc demandé le remboursement. Aucune réponse. J'ai relancé. Toujours aucune réponse. J'ai ouvert un litige via PayPal
Response from KerdomFeb 26, 2024
Dear Hichem hmi, We sincerely apologize for any inconvenience you've experienced with our services. We understand the frustration of delayed deliveries and changing stock statuses, and we genuinely regret any inconvenience this has caused you. We take customer feedback seriously, and we appreciate you bringing this to our attention. Rest assured, we are actively investigating the issue and taking steps to improve our stock management and communication processes. Your satisfaction is our top priority, and we want to assure you that we are committed to resolving this matter promptly. If you could provide us with your order details or contact information, we would be more than happy to investigate your specific case and provide you with an update on the status of your order. Alternatively, you can reach out to our customer support team directly, and they will assist you in resolving any outstanding issues. Again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to improve our services. We will be happy to look at the problem and immediately replace it with a new office chair for you to buy for free :) Best regards, KERDOM Customer Service Team
Jesus G.
Compre una silla de escritorio el pasado mes de agosto, la primera decepción fue que en la pagina no indicaba fuera de stock, recibo mensaje de kerdom indicandomelo días después, una vez pagado el producto evidentemente, como respuesta me hacen un descuento. Recibo el pedido el dia 8 de septiembre y este viene con la silla y las ruedas normales, cuando las pedidas eran las de silicona, reclamo y después de varios correos en uno de ellos me indican la disponibilidad de las ruedas en el mes de diciembre, a partir de ese momento les escribo correos con mis dudas y ya no he recibido ningún tipo de respuesta por su parte, y las ruedas tampoco evidentemente. Desisto de recibirlas y me inclino por escribir esta opinión con el fin de alertar a posibles compradores, empresa poco fiable, ademas la silla no es de la calidad esperada, y mucho menos por el precio abonado.
Response from KerdomMay 29, 2024
Dear Jesus Garrido, We sincerely apologize for any inconvenience you've experienced regarding your recent chair purchase. We understand that the unexpected delay in stock availability and subsequent shipping issues have been frustrating for you, and we truly regret any inconvenience this may have caused. As for the delay in fulfilling your order, we understand how disappointing this must be, and we want to assure you that we are actively working to resolve the situation. We acknowledge that the promised shipping timeline has not been met, and we take responsibility for any frustration this may have caused. We would like to make things right for you. Could you please provide us with your order number or contact information? Our customer service team will look into your specific case and provide you with an update on the status of your order. Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to resolve this matter promptly. Best regards, KERDOM Customer Service Team
RetiredNick
The chair is well made and relatively easy to assemble. The instructions are straight forward and the video was very helpful. I did not realize that the button along the armrest allowed it to be raised/lowered. Its obvious but not stated in instructions. For my own comfort the headrest is a little too far forward from the back of the chair - it can tilt and go up or down but not forward or back a even a little.
Yahoo.com
Edit 24-11 I received my chair yesterday. I think i was panicking because of their lack of reply and if there's anything they need to change or to improve actually it'll be their customer service. Because they're take way too long to reply. But, anyways no harm was done and i received the chair so i needed to update my comment and make it more reliable and honest about them. 9-Nov I ordered a chair a week ago and i keep sending them emails to ask them when it will be delivered since they are saying on the website that it takes place within 3 days!! I've got no reply, no invoice nothing! And right now I really feel that I'm scammed and unfortunately i didn't see the comments here except now! And I don't know what to do! I'm a student and I've put all the money that i have in that chair, God knows i have no more for these scams! I trusted their website, because I've seen them selling on Ikea, and thought that on website it could be a bit cheaper, but boy i should've not bought that s**t or dealt with them!
Response from KerdomFeb 26, 2024
Dear Customer, We sincerely apologize for any inconvenience you've experienced regarding your recent chair purchase. We understand that the unexpected delay in stock availability and subsequent shipping issues have been frustrating for you, and we truly regret any inconvenience this may have caused. As for the delay in fulfilling your order, we understand how disappointing this must be, and we want to assure you that we are actively working to resolve the situation. We acknowledge that the promised shipping timeline has not been met, and we take responsibility for any frustration this may have caused. Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to resolve this matter promptly.We will continue to improve the level of after-sales service. Best regards, KERDOM Customer Service Team
Dan
I ordered a chair two weeks ago, the "package" came to the hub in my state but was recalled by the shipper. I called the customer service number on their website but it went straight to VM every time(626-900-1989). The business address is house which is a huge RED-FLAG, and their email responses is AI generated. Terrible business practices RUNNNN!
Response from KerdomFeb 26, 2024
Hello Dan, thank you so much for sharing your feedback on your experience with us! Please note that even though we do not require signatures for our packages, we never leave our customers stranded, and should you ever have an issue with shipping you can reach out to our team at any time via live chat or email as we are more than happy to assist :)
