KerdomReviews of kerdom.com

I purchased a chair from a box store, a gaming chair that looked and promised to be a replacement for a 10-year old ergonomic chair I could not replace as the company had gone out of business. The chair from the box store was a piece of junk. I searched online and found the Kerdom chair, read some reviews, watched a video and decided to make a purchase on Monday. Somehow the shipping address was incorrect. I texted the support number and received a reply immediately saying they would correct the shipping address. I sent an email as well, and the reply had the new shipping address noted on my order. The tracking information came quickly and two days later the chair was in my residence. Using a screw gun with an allen wrench bit, I assembled the chair in about 20 minutes. The quality of the parts is far superior to the box store chair. I had only one minor issue with one bolt not aligning with a hole while putting the base on the chair bottom, but I was able to re-align the bolt and hole. Other than that, the assembly went well, the chair sits well, moves well and I'm extremely pleased with the price I paid and the chair I have. Thank you Kerdom

La silla es muy comoda y los materiales se sienten de buena calidad. Montaje muy sencillo con todos los tornillos he incluso la herramienta necesaria incluida. Muy buen detalle que vengan tornillos de sobra por si se pierde alguno.

He comprado en Kerdom el modelo de silla de oficina con reposabrazos 3D y soporte lumbar ajustable 977, la pedi en negro y no tenian el color negro, por lo que me ofrecieron la silla de color blanco mediante un correo electronico, el cual yo acepte ya que solo cambiaba el color. Al dia siguiente de aceptar la propuesta me enviaron la silla y solo 1 dia despues la tenia en mi casa enviada mediante Seur. Una vez en casa, la monté, la probé y he de decir que es una silla comodisima, han pasado por mi ya 7 u 8 modelos de silla tanto gaming como de oficina y he de decir que es la mas comoda que he tenido, aparte de que el modelo que tiene dicha silla me encanta. Tambien quiero decir que el soporte de venta, ha estado siempre pendiente de si me habia llegado la silla, lo cual es de agradecer. Con todo esto, quiero decir que repetiria la compra sin dudarlo, y tanto la silla como como el servicio de venta calificarlo de 10/10.

Pedí 2 sillas, una llegó primero, la monté y no me gustó nada ni la calidad ni la comodidad, por lo que intenté anular la segunda que todavía no había llegado. Entre un correo y otro, pasó el tiempo y llegó la segunda silla. Solicité en varios correos su devolución y en uno de ellos me dijeron que podía devolver la silla, que no me han dicho cómo, pero que solo me ingresarían la mitad del valor de la silla. Les he propuesto que yo, en consecuencia, que les enviaría la mitad de la silla. Han pasado 2 semanas y todavía no me han dicho nada de si les va bien el acuerdo. Editado: Al final el acuerdo ha sido que me han ofrecido otras sillas o devolución integra del dinero. He optado por lo segundo. Al final se han portado muy bien, gracias a la opinión anterior.

Calidad excelente, nada que ver con las sillas que he tenido hasta ahora, ajustable en todos los aspectos y muy comoda. La empresa de fiar y muy atentos. 100 % recomendable.

So i ordered the 9070 office chair on 4/8/24 on the kerdom website, and became suspicious when my credit card alerted me to an international order being placed (payment was sent to France), but the customer service info places the company in LA county in CA. Today is 4/15/24 and my order still has not shipped. I tried to call on Friday but it went right to VM where i got a message saying the inbox was full. After spending a week reading reviews for orders directly from the website, I'm beginning to think I've been scammed. I will try again today to reach out, but if I don't get an answer or a response today I will dispute the charge with my CC and get my refund that way (since according to reviews trying to do this thru kerdom itself is a headache). The unfortunate thing is that I really want the chair I ordered. Guess once I get my refund I'll have to order it thru Amazon. Do NOT order your chair from their website. I wish I would have read the reviews before hand because I would have ordered it from Amazon to begin with instead. Edit. I have tried again to call today. This time it actually rang, but again went to VM where I got the same message saying the inbox is full. I have sent a text as well. We'll see how this pans out, but it doesn't bode well. Edit #2. I wrote everything before this on 4/15/24. About 15 minutes after I finished writing the first edit I received a phone call. The man on the other end of the line was definitely a French man, confirming that my payment was taken by a French company. He assured me that it was a mistake, that the warehouse was just really busy, and that my order would be shipped out that day, to be received in 4-5 business days. So I agreed not to contact my bank to dispute the charge for the chair. I was sent a FedEx tracking number not long after that and figured they had made everything right. Well today is Friday 4/19/24. And I received A chair today. Only problem is the chair I received isn't THE chair I ordered. I ordered the 9070 with thickened lumbar support and I received the 999. On top of that, both the chair I ordered AND the one I got are advertised on the website as having 360° adjustable armrests (adjustable up, down, forward, backward, and side to side), but the ones that came in the box are only adjustable up and down. I have sent a text and an email (cus the phone number still goes to a VM with a message that it is full, and the website says to text if there is no answer) to see what type of resolution can be worked out, so we'll see what happens. But at this point I don't have much faith in the outcome. I feel like I will be stuck with a chair I didn't order (so hopefully I end up liking it, as it doesn't look too bad on the website), and i will be surprised if and actually favorable resolution will come of this. Still one star. If you want one of these chairs: ORDER IT FROM AMAZON, that way at least you have a better chance at getting what you ordered, on time and accurate, with Cust. Service that will get you some sort of good outcome if things go bad with the seller.

Dont even know if i was scammed... My order received that they were sending the chair but my direction was not okay... (Even though i was able to see my home in their own website map on the order) I sent them the data again and after 6 days I am still waiting. Wrote them several emails, sent dm on instagram and facebook and still waiting... I'll try to ask the bank for a refund but dont ever buy anything from them in his own website. I dont know amazon... but his own... RUN

Have been waiting for almost one month. They still have not shipped the chair. No reply email from Customer service