The Kerdom Mobility Difference.Kerdom Mobility was built on a straightforward promise: to deliver affordable, high-quality electric wheelchairs for hardworking Americans. By reducing unnecessary overhead and streamlining our operations, we pass real savings directly to our customers. We proudly stand behind every wheelchair we sell with responsive phone support, a nationwide network of 450+ service technicians, and a comprehensive 5-year warranty.
Kerdom (kerdom.com) has 261 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
kerdom.com
Website
kerdom.com
Category
Physical Aids
Location
SAN JOSE, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 43% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Order #KD4588.
Ordered a chair 5 days ago, sent an email to ask when they were planning to ship It, no response, sent second email today.
Guess ill have to issue a refund directly with my bank.
Extremely poor customer service and order management.
Response from KerdomMay 29, 2024
Hi Diego Lasheras,
We apologize for the wait and appreciate your understanding as we are currently experiencing a high volume of emails. Rest assured, our team is working on your issue now and they get back to you right away.
The KERDOM team
MM
Michaela M.
So far no chair arrived
So far no chair arrived. We still waiting And customer service is really slow. We ordered chair month ago. First they told us its not available and they will let us know. Then i semt email ang got answer chair is on the way month ago. Still nothing so will see. I wish I read trustpilot first🙄
BK
Britt K.
Do not order
I ordered a chair on march 10th and still dont have it.
When I first contacted them one week later why it wasnt shipped yet they said they didnt have it in stock and the next day they would receive it. One week later they said 7 days more.
Now I am trying to contact them but get no response at all
I wish I had read the reviews before I would have never ordered from this store
Response from KerdomMay 29, 2024
Dear Britt Koelman,
We apologize for any inconvenience you've experienced with your recent order. We take customer satisfaction seriously, and it's disheartening to hear about the challenges you've faced. Our team is committed to resolving this issue promptly.
Please accept our sincerest apologies for any delays in communication. We understand the frustration of not receiving timely updates. Rest assured, we are actively looking into your order and will investigate the matter thoroughly to ensure a swift resolution.
If you could provide us with your order details, we will prioritize your case and expedite the process. Additionally, we'll make sure to improve our communication channels to prevent such occurrences in the future.
Your satisfaction is our top priority, and we appreciate your patience as we work to address this matter. If you have already contacted PayPal, we will collaborate with them to expedite the refund process.
Once again, we apologize for the inconvenience, and we're committed to making things right. Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
KERDOM Customer Support
MM
Miss M.
Stay away from the fraudulent company.
The worst experience with a company - I have placed an order with them on March 17th and their website says that the delivery would be within 5 to 7 days: when I check the status tracker, it shows the order is not even ready yet to be dispatched. Such a deceitful company - I only wish I checked the reviews before making the order:
Response from KerdomMay 29, 2024
Dear Miss Mohan,
We sincerely apologize for any inconvenience you've experienced with our services. We understand the frustration of delayed deliveries and changing stock statuses, and we genuinely regret any inconvenience this has caused you.
We take customer feedback seriously, and we appreciate you bringing this to our attention. Rest assured, we are actively investigating the issue and taking steps to improve our stock management and communication processes. Your satisfaction is our top priority, and we want to assure you that we are committed to resolving this matter promptly.
If you could provide us with your order details or contact information, we would be more than happy to investigate your specific case and provide you with an update on the status of your order. Alternatively, you can reach out to our customer support team directly, and they will assist you in resolving any outstanding issues.
Again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to improve our services.
Best regards,
KERDOM Customer Service Team
RA
Randy A.
No reply and No chair
No reply and no chair. I ordered a chair from these guys over 2 weeks ago now and according to the shipping info on their website it has not shipped yet. I have attempted to make contact through various methods to no avail. Starting to think I've been ripped off. This is an unacceptable way for a buisness to operate.
Update. Oddly enough after posting this review I received a response from Kerdom and my order was shipped at the same time. They said they were having warehouse issues. The chair arrived on april 1st well packaged and not damaged in anyway like a lot of reviews said. They also offered me a $25 refund for the inconvenience.
PM
Prashant M.
Amazing product with an amazing support team!!!
Amazing product with an amazing support team. I had ordered an office chair from their official website. They were very prompt in notifying and shipping the product, and I received it within 3 days.
The chair quality is premium and feels solid. I have been using it for more than a year now and it works perfect.
Support team is aslo very helpful and prompt in replying to any queries. I had a small issue after almost a year of use while the chair was still under warranty - support team was very helpful and resolved the entire issue within a week.
Highly recommended :)
WM
William M.
Helpful Crew. Great Product.
I must say that they handled my issue with such swiftness and cordiality that I can only say good things about the company. The design of the chair is just perfect and exactly what I needed.
Thank you for your help and support.
PA
Pat
No es la silla que pedí
La silla que pedí se suponía que tenía una zona lumbar ajustable según la descripción, incluso en la foto se ve diferente a la que recibí, pero no diría que es una silla mala, simplemente se ve un poco inferior de calidad en general y no se ajusta a la descripción. Mi mayor problema es que soy bajita y el asiento es hondo por lo que no llego al apoyo lumbar. Escribí a Kerdom en alemán y español sobre la devolución gratuita, de momento sólo me han dado las gracias por mi comentario. Luego volví a solicitar la recogida en inglés por si no hablan los otros dos idiomas, eso fue el viernes, espero que hoy o mañana como muy tarde me envíen las instrucciones para la devolución.
P.D.: Me contestaron el mismo día y me ofrecieron una silla más pequeña, pero sin el soporte lumbar, que es importante para mí, así que rechacé la oferta y volví a solicitar la devolución. A ver... Pero no puedo decir que no me contestaron pronto.
