KerdomReviews of kerdom.com

NO COMPRÉIS EN ESTA PÁGINA. SON UNOS VERDADEROS ESTAFADORES. ME ENVIARON UN MODELO DE SILLA INFERIOR A LA QUE PEDÍ Y NO CONTESTAN A CORREOS NI A DEVOLUCIÓN. PAYPAL TAMPOCO PUEDE RESOLVER EL PROBLEMA.

Se confundieron al enviarme la silla, me puse en contacto con ellos vía email, y en dos días me han enviado otra silla sin coste alguno y sin ningún problema. El envío ha sido mucho más rápido de lo que pensaba que sería. Las sillas son cómodas, aun que un poco pequeñas si tienes una buena espalda. Para mi, ha sido una buena experiencia.

I ordered a treadmill but realized I wanted a different one. I contacted KERDOM customer support to cancel the order. I said I wanted a better warranty. They stated their warranty and would not cancel. I emailed again and said I was wanting a treadmill to arrive in 3 days and to cancel. They said the item was out of stock but I could have a white one. I declined and stated again to cancel. They then offered a discount. I declined and continued to ask for a cancellation for 7 days. I emailed, called, and messaged and did not receive a response. Finally, someone said they would contact the warehouse but instead, I received a shipping notice. However, it was just a notification of a label. I emailed, called, and messaged again. I was told the item had shipped but it had not. I requested a cancellation. They said the order had now shipped. I told them to send a return label because after 7 days of customer service not complying with their own “easy cancellation” policy, I said I did want to use an item from such an unethical company. I have now emailed three times for a return label and they are telling me to try the treadmill out and they hope I enjoy it. I emailed back that I wanted my return label and a refund. This company is nothing short of a scam. Their customer service is horrific and does not Live up to their policies. Do not buy anything. They will not stand by their policies or their products.

Increible el trato recibido, segun les informe que el piston de la silla no retenía la presión y tras enviarles un video demostrando el fallo, inmediatamente me enviaron una silla nueva a estrenar. Increible como se vuelcan por el cliente y lo cercanos que son para resolver las incidencias. Es un placer tratar con empresas así, ojala todas fueran así cercanas y resolutivas.

Liked how solid it was, but the seat was not comfortable on my butt. Returned it and the return experience was very good.

Ordered 30 chairs and all but two were delivered. I emailed customer service and within a week not only had they responded to my email but scheduled a delivery for the two missing chairs. The chairs were delivered a couple of weeks later.

This is my most nightmarish online purchase. I've been waiting a quarter of a year for an order. Customer service responds when they want, once a week. Constant lying about delivery times. First they said that today will definitely ship, then 2 weeks later they ask about the possibility of changing the color of the product. Support reads my messages, but does not respond. It is impossible to get through to them... It looks like I will not get the goods

I like many of those writing one-star reviews due to the lack of accountability and horrendous customer service. I called about my order and a man answered the phone not with the company name "Like Thanks for Calling Kerdom how may I assist you" No he said "Hello" I said I must have the wrong number and he said who are you trying to reach...I said I ordered a chair and before I could say the company he replied "Oh from Kerdom the Office Chair" I said yes but clearly you are not them because no business answers the phone like they are at home or are you remotely working sir" His response was "Oh yeah they have my number listed for them, but reach out to them via email" I said who does business through email only when a phone number is listed? I have yet to receive my chair and I even texted the number on the order form I received via email alerting them of my order # and inquiring about when I would receive my chair as it said when I ordered if I did so in 5hrs I would receive it by the next day or Monday the 6th but have not received a reply. I understand things happen but a company like this should have an efficient Customer Service Department if they receive payments...I will cancel this through my card company if I don't hear back by tomorrow. UPDATE: They responded to my text and email and shipped the chair right away, it is nice and very comfortable and they made sure to communicate every step of it being shipped until it was delivered...I will change this review to 5*