Woody
I would avoid this company at all…
I would avoid this company at all costs. I ordered a couch and chair. What I received was nothing short of fraudulent. It was completely different from what was advertised. The website offers a free 60 day return, however they have been stalling, so I opened a dispute with my credit card company. They keep offering a free item or discount instead of providing return labels. This experience is just horrible. UPDATE 11/22/24 NO, they have never sent a return label. In fact, we have been talking and my order has 5 large boxes, and so I believe this is just a comment to ease any concerns about ordering from them. UPDATE 11/26/24 Still no return labels sent. UPDATE 12/2/24 Kerdom offered a refund IF I return the items at my own expense to China. Unbelievable! UPDATE 12/6/24 My credit card company ruled in my favor and I am receiving a refund.
Response from KerdomNov 21, 2024
Dear customer, We have sent you the shipping label as an attachment. You need to print out the return label and stick it on the box. Then send the box to the UPS carrier closest to you. If you have any questions, please contact us. Wish you all the best. KERDOM TEAM