Kensington FurnitureReviews of kensingtonfurniture.com

Happy with the sofa and the service

Delivered as promised on time. Delivery personal quick & professional!

placed bedroom set order april 2016 as of december 2016 order is not yet complete, due to twice order arrivals incorrect. ongoing follow up phone calls not returned until dec! yes given a credit, and thank you, but unacceptable. advised should have correct item by mid december but who knows that outcome. would i return to Kensington for future orders? as of now NO.

Service is excellent

Got a great deal on bedroom set for our guests room.

After downsizing from a house to a condo apartment I need 2 bar stools. I was shocked at the prices I had seen so I had a strict budget. I was able to them at Kensington for $50 less than my budget. Great service from the salesman and the person at the pickup who manuvered them into my car! 450

My husband and I chose our sofa and waited the allotted 8 weeks for information on the it's arrival. My husband called the store to check on the arrival date and was told that the sofa had arrived and they would call back with the delivery date. We waited 24 hours and called the store again for information. Again we were told that they would call back with more information. We waited three additional days and called again. They told us that they did not have the information and would call us back. On the 5th call to the store we asked to speak to the owner, we were told he was busy and he would call us back, he never called back. We waited 4 more hours and then I drove the hour to the store to find out why we never got an answer to where our furniture was. After speaking in person to the customer service manager we were told that there was a problem with the material ordered and that it would be another 8 weeks. This is unacceptable. If we had been told as soon as the store was informed there was a problem with the chosen material we would have selected another material, but we were never given the opportunity to either wait for the chosen material or pick another. All we would have needed was communication. Sadly disappointed in this store's customer service.

I had the best sales person in Jerry Earling. He is the best. Knows the business !!