Kensington FurnitureReviews of kensingtonfurniture.com

My partner and I visited the store to buy 8 bar stools. We were immediately greeted by a sales person that asked us if we could walk up steps. We were not in a wheel chair, walker or we were not limping. She directed us upstairs and then asked us to look downstair to a display of additional bar stools and then said " you probably can't see that far". I know that good help is hard to find but if you want to sell furniture, insulting the patrons is not a good sales tactic. Maybe she should have said that we might not live to get the full benefit of this furniture purchase. We will not be back!

Our Alliance Paradigm RV has Kensington Collection Living room furniture. In about 18 months after we purchased our RV, the recliners are fraying, the fake leather is splitting, the buttons to recline the chair started heating up due to an electrical issue. Such poor quality. It looks like H**L! RV furniture is so overpriced and terrible quality. I'll need to replace these but will look to residential furniture to replace these.

Purchased a couch in 2018, I was given a new couch in 2019 hoping to resolve the problem. This couch is still full of issues... poor stitching, pillows were flat with hardly any use (by the way I was not sent the correct pillows) couch spreads apart even when hooked together, the fabric of the couch constantly looks wrinkled. I am very disappointed that I was guaranteed the issue would be resolved. It’s not resolved and I’m going to have to purchase another couch shortly because this couch is nothing but disappointing.

Wanted to go to local business to support them. This was the worse experience I have ever had. Ordered furniture in August 2019 as of today February 17, 2020 we have still not received the full order. Have been lied to by Mark Grossman the entire time.

Purchased a dining set January 2019. It was delivered end of February. Table had a crack. Was told use this one and a new one will be ordered. After many calls and many lies to me, I am still waiting. It is now December. I would never recommend this store to anyone. The furniture was $900.00 and paid for in cash. This is not the way to treat people. I trusted and believed them. Dont make the same mistake as me.

The Kensington Furniture adventure started with us 4 months ago. My wife saw a beautiful, colorful furniture set that fit our family room perfectly. It has been 17 years since we purchased any serious piece of furniture so this was not a decision taken lightly. Many hours hours of shopping and discussing with shop personnel and myself. I do not know where to start except that we are now almost 4 months from our original purchase date and do not have our full set of furniture. It has been the worst customer service experienced of our lives. We moved around this country... lived in different countries... with better experiences then what we have experienced the past 16 weeks. So here is the short of it: - 5/25/19 - Furniture decision made and ordered. - 6/15/19 - Told furniture in and ready for delivery. Perfect. - 6/27/19 - Furniture delivered at our request on this date. Only 2 of 3 pieces were correct. Chaise was missing. Was never ordered. THE BEGINNING OF THE CUSTOMER SERVICE ADVENTURE. Since 6/27/19 my wife has had no less ten 20 phones calls (all documented) and 10 hours (yes... that is right... 10 hours of phone time... all documented... her hourly rate is worth more then twice the price of the furniture we PAID for) trying to get the last piece of furniture. She has spoken at length to Michelle, Mark and Suzanne over 20 times with no resolve. They managed to return calls 4 times... ever. Each time was like starting from the beginning again. Have not had a single return call form them in four weeks. We are into the third week of September. No contact with Kensington in two weeks.

I have been waiting for 5 hours for my delivery. I was given a window of 1-4 and when I called at 415 they said the driver would be here before 6. Horrible, horrible customer service. I thought since I had such a pleasant experience when I purchased my couch that I would return to Kensington. After this delivery experience I will not shop their again.

Ordered furniture in January 2017, incorrect furniture was delivered in February 2017. Sales representative not only placed the order incorrectly, the manufacture delivered the incorrect furniture. After multiple calls to the store and multiple messages left without a call back. The correct furniture was delivered in May 2017. I will never purchase from Kensington furniture again.