Kensington FurnitureReviews of kensingtonfurniture.com

Experience was fine until we called for update on recliner and were told that both kitchen set and recliner are delayed until sometime in December. Then we were told that we can come in and pick something else out and cancel our order. Like if it would be an easy fix. We chose those items because we liked them the most out of everything in your store. Now, it’s a waiting game.

I left one voicemail message to my salesman after the sale asking if I needed a boxspring for the bed frame I ordered, no return call. I called main number for the store and spoke live to another salesperson who said she'd look into it . I never got a call back. The frame was delivered just fine but I DID need a boxspring and I had to scramble and buy from a local seller so that my guests had a bed to sleep in over the 4th of July holiday. When the salesman called me back AFTER the holiday, he was defensive that I did not say I needed a boxspring when I ordered the frame. Store needs to return phone calls when you have a question about the product prior to delivery.

Your delivery crew was excellent.

On item, dresser, was delivered severely damaged and acceptance was refused. This item should have been checked before delivery as was sitting in their warehouse for over a week prior to attempted delivery. Took over a day for someone from store to make contact with us and now told may have to wait till next week before we hear what is going to be done about replacement. This was custom furniture we waited over 8 weeks for and now will have lost almost 2 weeks in to getting a replacement because no one at store bothered checking condition of furniture when received. I see no reason why Kennsington has to wait to talk to manufacturer as this is not my problem. Just order us a new dresser to match other components already delivered.

The delivery guys were nice and very thoughtful. However, the customer service at Kensington were terrible. We left multiple messages about our delivery and the status of it, and never heard anything until they received our order at the store. Despite them "personally reviewing" all the items for our order to make sure everything was there and in perfect condition, they managed to send the bed out for deliver without the drawer hardware. Furthermore, the customer service reps stated they would get back to us within a half hour to let us know when hey could deliver the remaining items to us. After 5 days we didn't hear anything, so we called and still no one was able to give us an answer and would tell us AGAIN that we would have to wait for a call back. Communication is terrible!

I bought bedroom set back in August 2016 and said I didn't need it until March. Then changed that to April. Paid in full in March by credit card. Furniture was not ordered then and when it came time for April 1st delivery my furniture was not it. I called several times before 4/1/17 to confirm delivery for April 1st as I was moving into my new house that day and wanted it to be there. I was told it would be. Again, money was collected in full. Furniture arrived a week later. Headboard had no brackets to attach to bed frame. Very poor customer service. No return calls when I called over the course of the last few months to follow up on delivery address or delivery date. Love the bedroom set but customer service was not good at all. My family has bought furniture there before, I have recommended Kensington to a friend who recently bought a bedroom set there as well. Overall experience with customer service was poor though. Needs much improvement on follow up and returning calls both my sales and manager.

Ordered a bedroom set the first week in November. Delivered in late December with the wrong bed. Waited for 3 months to get the correct bed. Storage bed delivered late March with an issue with the drawers. When will it gets right? Probably will not purchase there again. I asked for some type of compensation with no reply.

The sales folks were helpful and the selection and price were very good. I called to confirm that the furniture would be ready several hours before I told the store I would to pick up the furniture. I was informed it would be ready to be picked up at that time. When we arrived on time, I paid the balance owed and went to pick up the furniture. We were kept waiting at the loading dock for a long period of time for pick up of our purchase.. I called the office in order to get someone to open the door and acknowledge we were there after ringing the bell.. The warehouse employees then showed up after sometime to load the bar stools in my car. They explained they were busy with a delivery of furniture. I do not think the customer service was appropriate.