Kensington Furniture Reviews | Read Customer Reviews of kensingtonfurniture.com

Kensington Furniture Reviews | Read Customer Reviews of kensingtonfurniture.com

Kensington Furniture reviews

Showing 6 reviews with 3 stars · Clear filters

Amy
Jul 13, 2017
The product is not bad
The product is not bad, but I hate the slow delivery and really don't like the sevice they gave.
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Debbie E.
Feb 22, 2017
Sofa purchase
Was ready to purchase but your add said 20%off everything but I was told the add excluded what I was getting
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GREG K.
Jan 9, 2017
Product delivery
Your customer service gentleman who helped me through this extended wait time was great.. The delivery time of product was entirely too long..should have been made aware of product warehouse being closed for 2 weeks during the holidays, could have bought on Amazon and had delivery in 4 days!
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BETTY T.
Dec 31, 2016
The delivery men were very nice and …
The delivery men were very nice and polite for starters. They seemed knowledgeable and careful with our furniture which I certainly appreciated. My complaint is that we were told they needed four people to get the sofa in our second floor apt. and they would have to come back another day with the two extra people and hoist the sofa up over our deck. We live 2 hrs away so it was very inconvenient to come down again. Turns out two men did the hoist on the second try so why didn't they just do it the first time? We would have been willing to pay some additional expense for it to be hoisted but I think being charged $150 in addition to the first delivery charge was excessive.
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Frustrated C.
Dec 1, 2016
frustrating
Don't hold your breath for a call back from messages you leave. They are all very nice there, but once you place your order and pay.. your on your own! Just out of waiting for a call back for questions I had, ( never ever receive a call back) I would not shop there again
Response from Kensington FurnitureDec 2, 2016
Hi this is Tim Dollarton, I’m the General Manager here at Kensington Furniture. I apologize for no one returning your calls. We value you as a customer and communicating with each customer is paramount. I have been brought on by the family to provide the highest level of customer service to all our customers. We are putting processes in place to ensure these incidents to not happen again. If I can be of any help or answer any concerns I am available at 609-241-0807 or by email at [email protected].
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SHARON C.
Dec 1, 2016
Standing Up For The Furniture
I had a problem with leather furniture bought 3 years ago and Michelle was there to handle it. Without the help of LaVerne and Alladio, I would still be wondering what happened to our table and chairs. All in all I have had a pleasant experience with Kensington Furniture's representatives. I have since ordered 2 more dining chairs and I await the new living room set on December 3rd. Michelle and Michael should be very proud of their staff and their ability to smooth out problems.
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