Kensington FurnitureReviews of kensingtonfurniture.com

My wife and I ordered bedroom, dining room and living room sets of furniture 2 months before our closing date on a new home. Kensington coordinated the purchase beautifully with 3 different factory vendors. The communication with us was excellent and the delivery was flawless. All the items arrived as described and shown to us in advance. We are very happy with the purchase and thank our Salesperson and Kensington for making the experience fun, memorable and rewarding.

The service and the product was horrible

This is a great furniture store. We like practically everything we see in this store. We have furnished two houses from top to bottom with Kensington furniture - one at the shore and the other outside of Philly. Kensington furniture is reasonably priced and stylish. The customer service is also excellent. They want to make sure that you are completely happy with your purchase. We dealt mostly with the salesman, Dan. He is efficient and super knowledgeable. The people that work there have great creative eyes and can easily help you coordinate a room. You can't go wrong shopping here!

We had a wonderful experience shopping for furniture. We purchase furniture for our place at the New Jersey shore. We love everything we choose. Our salesman, Rob has been extremely helpful. I tell him my ideas and we put the rooms together. I can text him at anytime and he gets me the answers. We recently went back to get new furniture for our home in Pennsylvania. I am waiting for last of the delivery. I receive phone calls with updates all the time. I have to say the delivery men were so professional and very easy to work with. I think that's definitely an added bonus!!! I do recommend the extra fee for the furniture to be serviced...if there are any damages they will be taken care of.

The whole experience was excellent and we have sent friends to you. Wish you had some reward program for referrals. Our friends ended up furnishing their entire beach house with you based on our recommendation.

We purchased a sofa bed and chair. Our salesman helped tremendously in putting the style and fabrics together. All the staff we interfaced with were knowledgeable, helpful, and happy. The reason for the four and not five star is due to the long time to receive our order. The actual delivery was over two months past the expected date. Did Kensington forget to order? Not great follow up with us in delay.

The products we ordered and received are beautiful and exactly what we ordered. We are very pleased with our purchase. We are not, however, pleased with our experience at Kensington Furniture. We shopped the Memorial Day sale at the end of May, which is when we made our purchase. We were given an estimated delivery day of 7/10. We called in early July only to find out that our delivery had been delayed. We continued hearing about nonspecific delays with our order for the next month, and we had already began making payments on our credit card account. Every family member or friend we told about shopping and ordering furniture from Kensington had the same reaction. They were all concerned for us and proceeded to tell us about their experiences with not receiving their orders and/or extremely long delays. We were very close to cancelling our order. Thankfully Michelle made it right for us with a $500 credit. We also experienced delays receiving this credit, however. We were told about the credit in August, expected it to be put through to our credit card account in August, but didn't receive it until November. Another non-specific, multi-month delay from Kensington.

Quote something for a week delivery then wait over 2 months to get it. No manager reached out until facebook review was made. Terrible people. Still waiting on 2 items. I've told everyone how poor your business was