Kensington FurnitureReviews of kensingtonfurniture.com

Always treated kindly and quickly

The delivery men were very polite and professional, and were here when they said they would be. Very happy customer:)

Dan provided great service.

I usually do not review purchases or anything for that matter, but this was by far the worst experience I have encountered with a retailer. The only positive interaction regarding my order was Lisa's help finding a new sectional for my home. Paid in full for a sectional on Presidents Day and given an ETA of 3/5 for pickup. After two weeks past the ETA without a call or email I went in to the store to see if they possibly had the wrong contact information or to at least find out what the hold up was. Found out it had been on backorder instead of being available right away and that it would be on the truck the following week for delivery. Well that didn't happen either, but at least they gave me a call this time to not expect it to be ready as expected. Could not wait any longer and ended up canceling the order on 3/20 and told to expect a refund in 4-10 days. Have called each day the week of 4/10 regarding the status of my refund. Each time told it would be done right away and that I would receive confirmation via email. Only explanation given was that it was out of customer service's hands and was between the manager, Michelle, and accounts payable. Refund still hasn't been processed and ended up filing a dispute with Capital One to get my money back. I was beyond patient with them mostly because I work in retail/ecommerce as well and know that things can happen from time to time. But after nearly 10 interactions without a legitimate solution, that crossed the line of being reasonable. This experience was beyond unacceptable and I will assuredly not be shopping with Kensington Furniture again.

The ordering process was very easy. Will review again when we receive our merchandise.

Very clean, sales person was very friendly and informative without being over bearing.

I bought bedroom set back in August 2016 and said I didn't need it until March. Then changed that to April. Paid in full in March by credit card. Furniture was not ordered then and when it came time for April 1st delivery my furniture was not it. I called several times before 4/1/17 to confirm delivery for April 1st as I was moving into my new house that day and wanted it to be there. I was told it would be. Again, money was collected in full. Furniture arrived a week later. Headboard had no brackets to attach to bed frame. Very poor customer service. No return calls when I called over the course of the last few months to follow up on delivery address or delivery date. Love the bedroom set but customer service was not good at all. My family has bought furniture there before, I have recommended Kensington to a friend who recently bought a bedroom set there as well. Overall experience with customer service was poor though. Needs much improvement on follow up and returning calls both my sales and manager.

The guys were so polite and helpful.. Courteous, professional. And on time!! Even early. They even helped me move the old items to the garage,