HSL
excellent
Only issue was the time. They arrived 1 hour earlier than I was quoted and I was not at the drop off location but they were able to come; otherwise, friendly, efficient, and helpful.

With a 104-year-long legacy being family owned and operated, the Kensington name means quality, style, and exceptional customer service. At Kensington you have direct access to the owner who is here almost every day ensuring the customer experience is one to rave about.Our Services: Free In-Home Design ConsultationsOver 2 Acres of SelectionFast DeliveryFull Service Website with Digital Customer ServiceDeal directly with the store owner Michael [email protected] or our Customer Experience Manager Michele [email protected].
Kensington Furniture (kensingtonfurniture.com) has 432 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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432 approved reviews, newest moderated first
HSL
Only issue was the time. They arrived 1 hour earlier than I was quoted and I was not at the drop off location but they were able to come; otherwise, friendly, efficient, and helpful.
DAVID B.
Quite possibly the worse customer service I had in my life. The manager Michelle sets a low bar for the rest of the staff, by making empty promises and compounding that with inauthentic apologies.
ROBERT & SUE W.
Delivery was on time and set p was perfect. They even brought cookies.
KATIE R.
From start to finish our experience was excellent. We will be returning to Kensington the next time we order furniture.
JUDY H.
Lisa was very nice.You had exactly what I wanted. A pleasure to do business with you.
JUDY/CHARLES
Service was great and the delivery men were awesome. Very polite and efficient while making sure the furniture that I purchased was properly ensembled. Made me feel confident I made the right choice in my purchase from the salesman Jerry Earling to the delivery servicemen.
CHRISTINE P.
I could not be more pleased with the helpfulness and courtesy of the Kensington staff. In particular, Jerry Earling who spent hours upon hours providing me with decorating ideas and samples and actually came to my new home to view the space so he could make recommendations so that eventually I could make my choices with confidence. I feel we have furnished our home with quality furniture at very reasonable prices and when in need of additional pieces in the future, we will certainly go to Kensington.
TAYLOR M.
They we're great. Thanks!