Kay JewelersReviews of kay.com

I'm sorry Kay's jewlery but I'm not going to keep bringing in my necklace for u guys to every time the chain breaks I'm sorry but I will not bring in my necklace ever again for u guys to fix

My husband ordered a watch for me for my birthday online. It is too big so we dove 40 minutes to the closest Kay’s which is in Roanoke Virginia. Once there we were told the watch technician wasn’t in and there would be a fee. A fee for removing one link? We already spent over $300 on a purchase only to be told we have to spend more to have a link removed because we bought it online instead of walking into your store? Had we bought it in store there would be no fee! Worse service ever! We returned the jewelry and won’t buy from you again. You lost a sale and a customer because your employees and policies are horrible.

I ordered a really nice, custom necklace online, and I put in my address and it was accepted and gave me a delivery date and all. The day before it’s meant to be delivered I get an email saying my “Address is incomplete” and “Undeliverable” So I contact customer service through the online messaging system and eventually get to message a real person and she is immediately very rude and I give her my billing address and she responds with “no I’m sorry” With no explanation just no... from there on she continued to be very short and didn’t provide explanations unless I asked for them. Very very dissatisfied with this company and the online support. Do not offer these services if they are unhelpful and incorrect. I will be tracking closely for my refund.

Cross Creek Mall Fayetteville N.C. The jewelry is beautiful! My husband and I have purchased many pieces for myself and family. However since the new manager has been there I have chosen to shop online more than in person. He isn’t as nice or thoughtful as the manager before him was who I personally purchased jewelry from before. The atmosphere in that store just isn’t the same. Now I go in to get my inspections and cleanings done. I wish all the customers were treated with the same respect. Kevin made every customer feel welcome and appreciated no matter what. I’m no longer able to say that about my experience with this store.

On January 15th I went inside Kay Jewelers in Atlanta Georgia to pick up some rings during my visit there the young lady was very rude she snatched my receipt out of my hand and told me that I would have to come back and pick up my items which I did not do. I contacted Kay Jewelers corporate office on the same date January 15th and I have yet to hear from a district manager a manager of the store or anybody in corporate this is the worst customer service I will not be doing any more business with Kay's Jewelers I will take my money elsewhere.

Loyal customer over the years many purchases most of which had problems but always bought an insurance, which was affordable in comparison to the purchase price. Bought a pair of earrings as a Christmas gift. After one months the pearl fell off. Went back to the store was quoted $93 to fix it. Paid $150 for two gold earrings. To put back one little pearl on one of them $93. Apparently I was supposed buy $100 insurance when bought the earrings. Never again!!! Do not buy your gold and jewelry at chain stores!!!!

Bought a bracelet online. Expected delivery February 8th. Ordered February 3rd. Called multiple times there online orders and store orders are not in sync and have no way of knowing if items are coming in. Asked them to cancel the order because it's now late, nope I have drive down to the store sign for it and "return" it. I like the products and have purchased before. After this experience if Kay's ever goes out of business...I think I know why. Will not be buying from here ever again. Also when I called customer care the first question was if this was for Jared's or Kay's. Won't be going to either.

My store experience at Kay Jewelers was absolutely amazing. If you visit the Spring field Mall location, Faviba will take good care of you.