Kay JewelersReviews of kay.com

DO NOT SHOP KAY JEWELORS!! WORST COMPANY I HAVE EVER EXPERIENCED. WORST FREAKIN CUSTOMER SERVICE THE WAIT TIME FOR THEIR MESS UP WAS HOUR OR MORE. THEN THE OH SO HAPPY LINDSEY WAS HORRIBLE WITH GIVING ANY INFORMATION. IN THE MEAN TIME I AM OUT OF OVER 400 DOLLARS BECAUSE THEY HAVE ITEMS ON THEIR WEBSITE THAT IS DEFINAATELY SOLD OUT SO THEY SAY. I HATE THIS COMPANY AND WILL NEVER SHOP THEM. EVER. HOPE THEY GO OUT OF BUSINESS THE ABSOLUTE WORST COMPANY EVER!

My military son and daughter-in-law have had nothing but heartache with the wedding ring he bought for his bride-to-be. Within a few weeks of having the ring, the diamond fell out. Long story short, this happened again and now after "fixing" the ring a third time with platinum, the ring stands higher than before and my daughter-in-law doesn't like it. Kay Jewelers will NOT take the ring back. Half of the 4+ months she has had the ring, it has been back with Kay to be "fixed." Unless Kay makes this right with my son and daughter-in-law, I work in a very public domain and plan to let EVERYONE I know NEVER to shop at a Kay Jeweler!

This is the worst experience I’ve ever had in my life when it comes to purchasing anything My fiancé and I have been trying to purchase a bridal set through Kay jewelers online for 4 days She found a set she really loved at a reasonable price so I went through Kay online. I have a credit account through them and put 20% down through my checking account and the remaining balance on their account. The order was placed Monday may 10th 1645. I received a email at 0430 stating the order had been canceled. It showed canceled due to payment error which we believe was incorrect billing info for my checking account. When I called customer service I was told the item must be out of stock. Even though I could still add it to my cart. The rep said you can try placing the order again which I did. And again it was canceled. My fiancé was upset but decided we would look for something else. She found another. I placed the order and again this one was canceled. Again contacted customer service and was told sorry this item must be out of stock. At this point I have placed 3 orders and had holds placed on my bank account credit card and Kay jewelers account. This morning may 12 my fiancé with the assistance of Kay’s online message assist went through 4 different ring sets before deciding on one. She asked to confirm that the item was available and explained our recent experience. She was assured that both were available in her size so I immediately placed the order fast forward an hour I was called by a K representative verifying that I placed the order since there were multiple transactions I explained to the representative the issues he also assured me that it was in stock and he would continue the order one hour after that I got another cancellation email. You cannot respond to the emails the only number there is is customer service and I keep getting told they can’t give me a definitive answer as to why my orders are being canceled I now have over $6000 of holds against my bank account and credit cards And that is with them dropping the first two charges of over 2000 each off the Kay account at this point I couldn’t walk in the store and purchase a set if I wanted to until all of the holds are removed which I was told approximately 3-5 business days. When I talk to customer service about this I was basically told unfortunately there’s nothing they can do but if there is something we can do to help you please let us know. Everything I’ve asked them to do they cannot do aside from offer me a 10% discount I have shopped with Kay jewelers for over 15 years and I will say I do not believe I will ever shop with them again

THIS STORE IS A RIP OFF, they sent me a coupon code for my birthday, which i used on 2 items, 1 ring came in to small, which it states on the website can exchange sizes no problem, in store the woman returns it INSTEAD of exchanging the size AS I ASKED HER TO DO and then wanted me to repurchase which voided out my coupon code completely as she stated that would show me using it twice ALTHOUGH it was the same item-which i had only wanted to exchange I'm the first place so i called customer service who then said now since the coupon code was voided the second i bought was now full price and they would not replace my coupon code so i waited for a call back from management which i have never rec'd so now no rings , no jewelry , no coupon code so instead of a nice birthday surprise from Kay jewelers they ruined my birthday with their crappy reward program that SUCKS!!!!!!!

I wishes I read the reviews before buying. I bought a ring online, and I get an email two days after purchasing, stating I cancel the order. I call to let them know I did not cancel the order. The customer service states, it was canceled because they were out. So if they were out of the ring, why didn’t it say Sold Out before I purchased it. Now it going to take weeks before I get my money back. Bad business KAY JEWELERS, you should have known your inventory and not allowed me to purchase something you didn’t have. I would never buy anything from your company again. Quick to take but slow to release. Well maybe you needed Funds. So sad allowing people to buy products online knowing you don’t have it to put money in your account. BAD BUSINESS KAY JEWELERS!!!

This place is a scam. I went to the store to purchase some items for mothers day and they were sold out. I was gonna head to a different place but the employee suggested I try their website. I give it a try and find what I'm looking for. I purchase the items with expedited shipping, I still had a week before mothers day so I wasn't overly concerned. And their estimated delivery date said the 7th so I think everything is cool. Mothers day was yesterday and no gifts. I check the tracking and it's still sitting in the same place it was when I bought it 10 days ago. So I call customer service to cancel the order and refund my money only to be told the items were shipped already. I check again while the agent is on the phone and the item still hadn't moved. I tell her this and she proceeds to tell me a bunch of lies and hangs up on me. Never again will they get my money. And I will advise other people against going there.

It was a horrible experience. 2 hour on hold to return item. 4 representatives hung up on me because they did not want to send me a return lable, one representative to punish me for asking her to send me a lable because the website wouldn'tet me got upset laughted and said I'm going to put you on hold THEN.....20 minutes later I realized she wasn't coming back. It was abuse....The bracelet for mothers day that I was trying to return for $186 was an embarrassment....small, weak silver, looked like a $5 child bracelet. I got very sick after. Jewerly is cheap and it's a nightmare dealing with them. I just hope Kay listens to all 4 hang up calls that are supposedly recorded and they do something about their abusive staff :(

Only leaving one start so that I can post my experience with this Kay Jewelers location..(Hanes Mall, Winston Salem NC) Disappointed is a complete understatement.. My boyfriend purchased me a bracelet for Valentines Day 2021, I wore the bracelet to eat on Valentines night for only about 2-3 hours..then wore the bracelet on one other occasion for only a couple hours the bracelet fell apart in the middle (completely broke). We went back into the store in Winston Salem spoke with an associate named Abbey, my boyfriend asked if he was able to just get a refund Abbey proceeded to tell us that we could not get a refund but that we could either exchange it for a new one or use the store credit for something else in store. We agreed to let her order a new one and we would give it another try.. fast forward a week later they call the new bracelet has came in and is ready for pick up..we picked it up didn't think to open the box and look at it right then and there because it's supposed to be "brand new". (we were also never given new paper work to show that we had already had to return and receive a new bracelet which we thought was a little weird) The next morning I opened the box to wear the bracelet that day to only realize that it was already missing a diamond. We go back into the store on 3/14/2021 this time to begin with we spoke with Mike (assistant manager at this location) and explained what was going on and that this time we wanted a complete refund. Mike looks at the bracelet and says "what's wrong with it? So I showed him the missing diamond, he questioned Abbey about when we had picked it up she replied that we were just in there the day before to pick up the new one..then she proceeds to say that "the other store shipped it to us that way" (so she knew and had seen that the bracelet was missing a diamond but let us take it home with us the day before.. I'm telling you #1 employee right here) We were then told by Abbey and Mike that it was 2 days passed the return policy date for a refund.. I proceeded to explain that we had been in there two weeks prior and that Abbey had told us we COULD NOT get a refund at all only exchange or buy something else in store. Abbey then said "I never told you that, I offered you a refund" and I continued to argue that she in fact had told us NO REFUND and the other guy in store the initial day we went in was there also and agreed that we were not offered a refund. Abbey then said "well he's the assistant manager so I guess he can make the final call, but I'm sure you will not receive a FULL refund". Mike then said "lets see what we can do here" he and Abbey proceed to try and do the refund which I suppose went through and then Mike said "well we can't issue a refund because we don't have cash in the drawer" like what?? So I asked if there was another way to received a refund and he said "well we can issue a check that has to come from the cooperate office but I have no idea when you'll receive it" we agreed for the check refund. He asked for a mailing address and printed a receipt, had my boyfriend to sign for the refund amount etc. I then ask him what his name was and he replied with Mike then I asked what the girls name was and he replied Abbey and I asked to borrow a pen he then flicked it across the counter to me and said "yeah make sure you write that down, and when you call make sure that you tell them how nice we were". Mike also would not provide me with a cooperate office number or a number for someone higher up than he is. Mike also made a comment on a necklace my boyfriend was wearing and said "yeah you have a big Jesus on your necklace to" what that was suppose to mean we still are not sure but take that how you'd like. Mike nor Abbey should be working with the public in my opinion. So because my boyfriend and I were tired of having issues with a bracelet that he paid right at $600 for this is how poorly we were treated and talked to at this location. Very very disappointed that we were treated this way. In conclusion all of this could have been avoided if Abbey had not refused a refund in the first place. So now the waiting game to see if we ever receive the check in the mail from the cooperate office. We will not recommend anyone to this location/store. If you choose to go here I would avoid Abbey and Mike, maybe your experience will be better than ours.