Kay JewelersReviews of kay.com

If I could give them 1/2 a star I would. Horrible service. They keep sending me emails with offers and when I want to purchase something they don’t work. I contacted customer service twice and no help. This was a horrible experience

Attempted to purchase a specific ring my wife had her heart set on for Christmas. Found ring easily on site. Checking out was a different story. Now, I have to say, this was 5 am on Black Friday. Perhaps there was so much site traffic that the servers were unable to keep up, however, I was redirected to my shopping cart (bag in Key Jeweler lingo) at least five times during various stages of trying to pay for this ring. Im guessing I spent 30-40 minutes trying to give Kay my money. Frustrating. Next; The entire time I was fighting the website, I had a huge banner across the top third of my screen, further complicating the process. But wait! The banner says I've "unlocked" a $25 discount off this purchase! All I have to do is enter an eighty-six digit code at checkout! Wow! Maybe this billboard I've been struggling to work around will be worth the hassle. Not so much. I enter all of my credit card and shipping info (half a dozen times) and scour each page of the checkout process for just where it is I'm supposed to enter this code. After all, I have $25 dollars worth of discount I could apply to the diamond ear rings my wife mentioned that go with the ring. I search. I hunt. I scour. I take screenshots and send to friends, "Do you see a place to enter a coupon code anywhere here?" Nothing. The veritable alphabet soup discount code that Kay was throwing in my face the entire time I was trying to checkout (that d#@m code appearing across my screen was THE ONLY thing that consistently worked during the checkout process) was but a tease? There was nowhere to enter that code. I tried clicking on the banner, to which the banner said,"Don't panic! Your code has been copied!" I combed the site for how to use the code. I was expecting to find the typical disclaimer: Code not valid for sale items, rings, necklaces, bracelets, ear rings, post-sale services, any goods sold on even numbered days, odd numbered months, full moons, half moons, harvest moons, or any day ending in "ay" unless member is Platinum level customer at which code can be applied to minimum purchase of $10,000. Nope. None of that. I saw nothing qualifying or disqualifying this discount code. All I saw was the banner telling me Kay was offering me $25 off my order for the simple act of copying and pasting this Enigma-like code into the appropriate box at checkout....which didn't exist. Typical checkout chicanery I expect to see from shady fly-by night websites, not a website associated with one of the biggest jewelry stores in the world. That, ladies and gentlemen, told me everything I never wanted to know about Kay Jewelers. I will not be back to a Kay Jewelers site or store.

Racist company. All black people on their commercials! Where are the Hispanic, White, Asian and American Indians?

I bought a Movado watch in Longview Texas at Kay and they were pretty nice and removed the links for me and told me I had 30 days for a return. I wasn’t happy with the watch and went to return it in Mesquite Texas and Christina at this store was horrible to me. After being treated horrible spoken to horrible she called Longview and was put in her place. Dan the District Manager hasn’t contacted me nor has the store of the return. Do yourself a favor and GO TO ZALES or anywhere but Kay. Not honest not respectful!!!

Kay Warning do not do business with, Kay, Zales, or Jared jeweler's! Purchased engagement ring back in March 2022. The Kay store in Lakeland FL, Paula, and Tim manager, lied at about everything to the point they didn't even order the setting picked out! Not only wrong setting, wrong size, showed up 4 weeks past delivery date on top of eight months later no attempt by Signet to fix this mess. Want to ruin your special event buy from Kay or Signet. Corporate Signet who ownes all three brands, don't care about you the customer, mistakes by incompetent staff, the lies, or your issues, once they get your money forget any help! Rate a Zero if possible contacted corporate at least 8 to 10 times.

My wife went to go get her ring inspected and was told that her ring was not under my account which I purchased back in May. While looking for it there was a bs ring on the account that I have never looked at, thought of or even purchased for my ex. I don’t know how some product showed up my account without even setting foot in the store or even on their website.

Purchased a white gold diamond ring here and a few weeks later my white gold tarnished to yellow. Went back to the store and they said it’s supposed to do that. What the heck? I complained and chatted to their customer service on their website, and they said “White gold is not truly white gold. Other metals are used in conjunction with yellow to make it white. They can have it rhodium plated to give it that white gold appearance.” So they are admitting that it’s not gold and it’s rhodium plated and insist I take it back in to have it rhodium plated. What a scam! I own plenty of other white gold jewelry purchased elsewhere and they’ve never changed colors.

He purposed to me on January 8th, he bought the ring on January 5th 2022. Since then my ring has turned yellow twice. They acted me if I use hand sanitizer, I don’t I do the good old fashioned hand washing technique.. I don’t want to go through the hassle of having my ring shipped off for another two weeks. It’s a white gold ring that’s about $5,000, with lots of diamonds. When I got the ring it was too big so I brought it to a store in CT, the lady ended up scratching it so I had to get it shipped out for that. I don’t think a ring this expensive should be turning yellow every three to four months. It’s unacceptable!