Kay JewelersReviews of kay.com

Ordered online on January 7th I'm still waiting... Can't do a investigation on missing item on a timely manner. Store manager signed for the product that was supposed to be picked up at store location

Wow! I’m surprised how they handle they poor communication with their customers. I have a line of credit of $2600 and they drop this amount without notification or at least sending a letter. When I try to reach them on the phone they don’t know how to justify this action. Just a bunch of crap.

I bought simple gold stud earrings online from kay jewelry. When I got them I realized that I wanted a bigger size so I Went to kay jewelers in Staten Island mall. They told me that another store has it in Tennessee and they can overnight it. Fine great. I returned the ones I bought online and it’s been over two weeks. I am still waiting for my earrings. I call the store everyday and they tell me the same things everyday we will overnight it. I have to leave for my trip tomorrow and I never got my earrings. I don’t know if they are doing fraud or what’s going on. Just make it make sense.

Poor quality poor service

The ring they had in the picture (deep gold with sparkly diamonds) looks nothing like what I got. A $650 diamond and gold ring where the diamonds are grey and dull and the gold is almost colorless.

My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! I am beyond delighted!!

If you are looking for a quality piece of jewelry DO NOT GO TO KAY JEWELERS. The quality is garbage and overpriced. I ordered a custom wedding band for my fiancé and we had so many issues with it. The material was low quality and literally rubbed off after two days. I ordered a gold band with black rhodium in the middle, after two days it was a gold ring band. The manufacture had to resize the ring twice. When they gave it back to us it looked like they burned and played soccer with the ring. There were so many scratches and dents. It was horrible. I demanded a refund and was told I could not get one since it was custom. That was not going to fly with me. I called customer service and demanded to speak with a manager, no one ever called me after filing many claims. I contacted my bank for a dispute and Kay’s issued a refund. Kay Jewelers is a horrible company with cheap products that are over priced. STAY AWAY

Very disappointed with kay, bought a man watch and the band was to small. They sell no bands in store. No help this company. I suggest you find a better place to buy your Jewelry if you want good service.