Kay JewelersReviews of kay.com

Failed to deliver present in time for Christmas as promised.

This has to be the worst jewelry store out there. I bought two rings online only to find out A WEEK later, they're sold out. These rings were birthday gifts I have in 4 days. Now I have to figure something else out. Complete BS, should not have been online if they don't have it. And to find out a week later. I am so pissed off. Don't buy from them or Zales. I'll go to Macy's or a local jewelry store from now on. So pissed

I ordered a ring 2 weeks ago. They have done nothing with the order since...except refuse to update it (size), cancel it, or provide shipping information!! They refuse to provide any concrete information at all....just loop their clients through endless bots.

The customer service Sean Riley, the manager of the Chapel Hills Mall store, gave us was outstanding. He completely blew our socks off. I took my wife's quartz watch in to Kay Jewelers to have them replace the battery. Unfortunately, as they were putting the back on the watch, they cracked the crystal. Accidents can happen. That's they they are called accidents. Sean immediately said he would have it fixed, but that it would be a couple of weeks before it would be ready. After a few weeks, I called the store. Sean apologized for not having called me and said that Kay had to send the watch back to the manufacturer because it had a unique crystal that Kay didn't stock. He said the manufacturer told him the watch wouldn't be ready for another three weeks. When I checked back about three weeks later, Sean told me he had not heard from the manufacturer yet, and that he would check. A week later, he said the manufacturer couldn't give him a new schedule for when my wife's watch might be ready. At this point I suggested it might be time to be thinking about a replacement rather than a repair. Sean apologized for the accident and for the delay and offered to replace the watch with one that Kay Jewelers carried. He offered to let us come into the store to see what he had or to go online and pick out a watch. He was most generous about the price of watches he suggested we should look at. We went online and my wife picked out three possible watches to look at. I called Sean and told him. He asked what our first choice was and, since he didn't have it in the store, he ordered it to be sent to him from Denver. Two days later, he called to let me know the watch was in. We drove to the store from our home in the mountains so my wife could look t the watch in person. When she saw it, she said it wasn't quite like pictures online in that it was a much "rosier" rose gold color than she had expected. Ryan said that he wanted her to be pleased above all He asked what she was looking for and brought out two other watches that he had in the store that met her general description. Again he, emphasized that he wanted her to be happy with any replacement watch she chose and apologized, profusely, for the accident and the delays. It turned out that she said one of the watches we "perfect". It was one of the three that she had picked out online. Sean said that "perfect" was what he was hoping to be able give her and that he was glad she was so pleased. As I said, accidents happen. It was unfortunate that the crystal on her original watch was broken, but I can't think of any way Sean (and Kay Jewelers) could have handled it in a more customer friendly and professional manner. It was obvious that Sean's highest priority was to, not just keep a customer happy, but to delight his customer. And that is just what he did. It is really refreshing to be able to work with someone who has that attitude. Sean is to be commended My wife and I really appreciate him going the extra mile to delight his customers.

I'm a veteran but when I was active duty, deployed to Iraq and getting divorced, my ex-wife purchased a $2800 ring using my credit card. I brought it up to Kay's when I saw the statement and they said that they couldn't do anything about it because I had made a payment toward the balance (I had a previous balance of $500 I was fully aware of). What I wish I had known to do when it happened was to file a police report. Kays was not helpful at all. Don't ever shop from this company they clearly do not support or are helpful toward servicemembers.

The sale associated was so patient and polite and very helpful

Bought a $1100 promise ring for them to deliver it to my apt door and leave it there without a signature. Which then got stolen within the matter of two hours of it being there while I was at work. Which I do not know why they would leave such an expensive order at a door without a signature when we have a dedicated package area with cameras on the main floor. All Kay could say is they don’t deal with stolen items. Ups said they’ll look into and my apt. made me make a police report which the cop even said will do nothing. So pretty much I just lost out on my ring for my girlfriend for Christmas. Kay is absolute trash they should’ve reimbursed me in some type of way.

You’re immediately approached & followed by a salesman who won’t leave you alone. The products aren’t worth what they charge. They hound you to buy the Kay Warranty regardless of sayin no. It’s a commissioned driven business like buying a car.