Kay JewelersReviews of kay.com

Everything that I have gotten from Kay's has fallen apart. They have the poorest craftsmanship I have ever encountered in jewelry. Like earrings and necklaces have just fallen off. Diamonds just falling to the ground. I can't believe they try and pass themselves as high quality they are by far the cheapest set of crap I have ever bought my wife. And left me totally embarrassed.

just now New Terrible. Completely ruined the gift for my mother's 70h birthday by selling a defective pair of earrings to start, dropping the ball on ordering a replacement pair x2, and after nearly 4 weeks they succeeded in adding insult to injury. Thank you, Deanna, for the lost resources and most importantly enthusiasm. We will definitely caution everyone and spread the word about our Kay's customer experience.

Purchased a nice men's Citizen Corso Diamond watch from a certified dealer from another state. My bracelet needed to have a few links removed for proper fitment. Checked authorized Citizen dealers near me in Montgomery, AL. Called Kay's @ East Chase Loop to get details. Was told they would help me, bring it in! Today, in store, they REFUSED to do it cause I had not purchased it from THEM!!! Down the street, Jared's also an authorizes dealer was more than happy to help tlis old man wirh limited vision. I will NEVER recommend Kay to anyone!

I was ready for an upgrade to my wedding ring and had my heart set on a Le Vian ring that I had seen online. Since only a few jewelry stores near me carry Le Vian, I decided to visit Kay Jewelers at Hulen Mall. I prefer shopping in person because I like being able to try on jewelry and get a feel for how it looks and feels before making such an important purchase. I had recently had a less-than-great experience at another well-known jewelry store, so I wasn’t sure what to expect. As soon as I walked into Kay Jewelers, I was greeted by the store manager, Kara. She was helping another customer but immediately acknowledged me and let me know she would be happy to help as soon as she finished. That first interaction already made me feel welcome. While I waited, I looked around and noticed a ring that caught my eye. When Kara was available, she took the time to help me find the perfect ring. She also made an amazing recommendation for an add-on piece that would give my ring the extra width and look I wanted. It was something I never would have thought of on my own, and it ended up making such a beautiful difference. What really stood out to me was how much time and attention Kara gave us. She never rushed us or made us feel pressured to buy anything. She offered us water, made sure we were comfortable, listened carefully to what I wanted, and gave thoughtful recommendations based on what she knew I was looking for. That kind of personal attention is hard to find these days. It was also Fourth of July weekend, so we were fortunate enough to get a great deal, which was an added bonus. However, the price wasn’t the main reason we chose to purchase from this location. Kara’s customer service was the deciding factor for my husband. When you’re spending a significant amount of money on something as meaningful as a wedding ring, you want to feel like more than just a commission. You want to feel like a valued customer and someone they genuinely want to build a relationship with. Kara made us feel exactly that way. When I returned to pick up my add-on ring, I was so excited—and even more thrilled when I saw how beautifully everything looked together. It was exactly what I had envisioned. I would absolutely recommend this Kay Jewelers location, and especially Kara, to anyone looking for a great jewelry-buying experience. She truly listens, understands what you’re looking for, and knows how to make thoughtful recommendations without ever being pushy. She just gets it, and that makes all the difference when you’re making such a special and expensive purchase. The rest of the ladies at this location were also very polite, friendly, and courteous, so you really can’t go wrong. But Kara is definitely the reason we will be coming back. I highly recommend this location!

Ok so didnt want to have to do this again but wtf Kay Jewelers. Sent my wedding band out(dickson city pa) to get resized the ring came back sharp to the point of cutting my finger sent it back out to be fixed it came back still as sharp. So went to a different kay (wilkes barre pa) and they sent it to a master jeweler who now says the ring cant be repaired. If they try they will ruin it. ( according to the lady who called me from wilkes barre pa location) this is the second ring your "repairs" have ruined on me. The girls response was well you can buy a new ring. This is my wedding band!! I already had to replace my engagement ring due to the shotty workmanship your company has provided. This is absolutely ridiculous and heart breaking that this is happening again.

I Ordered A Wedding Ring Off Line And When My Package Arrived The Box Was Completely Empty I Called Kay Customer Service And They pretty Much Told Me They Are Not Refunding Me Anything Thank God For Emails Will Be Reaching Out To A Lawyer

Bought an engagement ring about 3 years ago and bought Kay’s warranties to go with it. The main diamond in the halo got pushed in with some minor damage to prongs and Kay’s is telling me it can’t be repaired and they will give me the price I paid for the ring, not the value it has today to replace the ring…..so I would be out ANOTHER $1000 or more to replace it with the same ring! Useless warranty, useless customer service and complete scammers!! What ever you do DON’T shop at Kay’s or you’re throwing your money away!!! Plus the store associate was rude and lied about calling us! After over three weeks we had to follow up with the store ourselves!

Carol from the Eastview Mall location was very nice, informed, honest, and helpful.