Kay JewelersReviews of kay.com

I came in today ti get my bracelet fixed and ypon arrival waited nearly 45 minutes before we were greeted and then I showed the young man the issue he was running from bre to Haley because he wasn't sure about how warranty worked came back and said they rouldnt fix it and when I questioned it Haley acted put upon to deal with it and proceeded to uo yo the assistant manager bre and discuss the issue at hand and came back and said it wasn't in the warranty and lets be clear when I bought the bracelet and was sold the warranty no anywhere in the discussion was I told stones weren't in the warranty and frankly Haley simply didnt explain anything about the warranty I feel you are awesome when you are buying a product and then they sell the warranty get uour money and then when its brought in to be repaired then the whole attitude changes and then you no longer mean anything at all and pretty much shoves you out of the store and dont want to fix anything that I paid for $149 warranty means nothing at all Im am contacting corporate tomorrow and I want my bracelet fixed and simply put I'm not paying anything if your staff don't know whats covered and not covered them they need training or a new career and your assistant manager bre isn't any better she absolutely didn't want to talk to me or rremedy the situation and I am beyond unhappy with the whole experience..So if I could give ---0 stars I would your staff and compsny are a joke and when my bill is paid off I will be closing my account .Frankly the $149 warranty I purchased she be refunded back to my account seeing how uou don't honor it.Tour establishment is a joke be assured I will tell anyone I know never to purchase anything from your company remember reviews can make or break a company and honestly I dont know how you have stayed in business with your piss poor ethics and piss poor staff. So I will be calling first thing in the morning and filing a corporate complaint against uour store and pathetic staff..

Absolutely awful and horrible experience. Ordered two items for delivery off of their website. Selected my saved address and ordered. Products were delivered to a random address I didn’t select. I even informed customer service of this and nothing was done. Zero help with refund or actual replacement.

I purchased an engagement ring online from Kay Jewelers. My girlfriend and I had been talking about this all year. She ended up having an almost month long hospital stay after having a traumatic brain injury. When she was released, it was time to celebrate her healing. I purchased it online late on a Thursday night. The next day I reached out to Kay Jewelers to inquire about a rush order. And yes, it had to be sized too. They bent over backwards completely and made it happen! I had the ring within a week and in time for the celebration! I have had several transactions with Kay Jewelers in the past and am a Kay customer for life!

If i could give a 0, I would! I ordered my fiances wedding band online expecting it to be here by a certain date. Date comes and I call to find out when I can pick it up and it is lost. Store can't help and customer service can "escalate". But while I wait, there will be no refund given, and no ring to replace the ring THEY lost! So now I am going to my wedding without my husband's wedding band. They absolutely suck!!

I used to like kay,but this happened to me:I went and paid of wath I owed,then i got another bill,okay i paid and then i got another bill,I am done no more kay jewelers for me and also I will warn others to reconsiderer kay jewers credit card!!!

After nearly a year of searching for the perfect wedding band, I was starting to lose hope. I tried multiple styles, bought different bands, and nothing ever felt right next to my engagement ring. Then I met Sharon at Kay Jewelers in Bristol, CT — and everything changed. Sharon took the time to truly listen. She sat with me for almost two hours, going through every detail: what I liked, what I didn’t, what felt off about the bands I had tried, and what I envisioned but couldn’t quite find. She was patient, thoughtful, and incredibly knowledgeable. Instead of pushing another option, she suggested creating a custom piece that would complement my ring perfectly. That suggestion turned into the best decision I could have made. Sharon gathered every bit of information I shared and helped bring a design to life that exceeded anything I imagined. The final piece is stunning — it matches my ring flawlessly, looks intentional and elegant, and feels like it was always meant to be part of the set. The craftsmanship is beautiful, and the photos I’m including don’t even capture how perfect it is in person. This experience was fantastic from start to finish. Sharon’s dedication, care, and expertise made all the difference. I couldn’t be happier with the result, and I’m so grateful for the time and heart she put into creating something so meaningful. She is truly exceptional.

⭐️ 1 Star — Extremely Disappointing Experience with Kay Jewelers I am extremely disappointed with my recent experience at Kay Jewelers. I brought my wedding ring in early June to have a loose prong tightened. I was told it would take approximately 2 weeks. After more than 3 weeks went by and I still hadn’t heard anything, I called the store myself to check on the status. I was told that my ring was ready and that I could come pick it up. When I arrived to pick up my wedding ring, I was shocked to find a note on it stating that the diamond was cracked. This was never communicated to me when I called. I was specifically told my ring was ready for pickup, so I walked into the store expecting to simply pick up my repaired wedding ring. Instead, I was blindsided by the news that my diamond was now cracked. I brought my ring in because of a loose prong—not a cracked diamond. Naturally, I have serious concerns about how this happened, when the damage occurred, and why no one contacted me to discuss it. A wedding ring is extremely sentimental and not something you expect to leave with a jeweler for a routine repair and get back with a damaged diamond. The lack of communication throughout this entire process made the situation even more frustrating. I expected much better communication, care, and accountability from Kay Jewelers. This experience has completely changed my level of trust in the company, and I would think twice before trusting them with another piece of jewelry. I’m now waiting until end of OCTOBER to get MY wedding ring back from them.

We had an appointment for a cleaning at Kay’s in Fallen Timbers, in Ohio. We were greeted by Kevin, an assistant manager, was cordial and friendly & ueasy going! He provided excellent customer service and his level of experience really shined through . He showed us absolutely everything we asked him to show us (which was just about 20 pieces of stunning pieces, taking up about 1.5 hours of his time. We did end up trading up on our newly purchased engagement ring and purchased 2 pair of diamond earrings, too ! ( one pair for his daughter ! ) We had a tremendous experience and will definitely go back !!!