Kay JewelersReviews of kay.com

Worse company ever! My husband ordered me a bracelet for Valentine’s Day,and they sent the wrong one. We had to find a ups store to send it back and we were told once they receive it they will refund it. We told them we wanted the bracelet we had ordered! They said NOPE, we can order another but it wouldn’t be guaranteed to be here on Valentine’s Day! So for their mistake, we got penalized. Do not do business with these people! Unprofessional and pathetic!

We order a ring in November around the 20th 2023 was told we would have it in back in 3 weeks then they told us it would be there the week of Christmas then told us in we being re made at the end of December then told it was there at the store in mesquite tx 1.26.24 went there 2.3.24 still no ring been making payments on something that not there....ps done with Kay jewelers

Terrible customer service...will never shop here again!

The service was great. Chrystal was helpful and kind.

Town and country the store manager Terrence is very disrespectful. I came in to pick up some jewelry and I asked if I could get it clean and he stated we always deep clean. I said I was told that you had to ask to get deep clean and ever since then he’s been getting very rude with me. I’ve been coming there since 1983. I was 16 years old. My dad‘s first started buying my jewelry we spent so much money From my self my sister and now my daughter I’ve never been treated so bad after picking up jury after I left I asked Terrance to have a good day and he basically told me to get out of his store, so does Kay run the store or does disrespectful Terrence run the store His attitude is terrible. I’m used to getting greeted with a smile for Miss Pat or normally I go to Springtown Road or Easton where I’m treated as a real shopper. I spent so much money there. This will be my last time purchasing any diamonds, from Kay’s and Terrence no matter what you still have to put a smile on and respect the customers .

I was upset when i lost a diamond out of my ring. The ladies were so sweet,they helped me pick out a diamond. My ring is more beautiful now than when I took it in.

I bought jewelery from them about two months ago. They had to adjust the size of the bracelet. I bought the set mainly for the bracelet. The left over piece of the bracelet was to be used to make a ring which I paid extra for. I gave them two separate phone numbers and emails to have them contact me when it was ready as I would fly in to pick it up since it’s only my vacation home in Colorado. They called, emailed and texted to assure me that my jewelry was ready to be picked up. When I get there to pick it up, they said they were confused and nothing has been done and not only that but they just realized that the type of bracelet it is can’t even be fixed. No apologies or compensation for the hours and money that they wasted of mine, just told me it was my problem. Calling it unprofessional and unfair behavior and treatment is an understatement. Not only that I’m the meantime, I wore the necklace just once and the hook in the back became loose. So despite it being over $600, the workmanship is extremely poor. Never again! My first and last time with Kay J

This Stonbriar location is the worst!!! I regret every purchase I have made from them. I brought my ring in to be repaired and soldered together. From the start no one greeted me and my husband. (Which is the same as always) at this point the entire staff is racist. They treat black people as though you are less than. We waited 30 mins to be helped. They sent the only black employee to come assist. After the so called manager Stephanie bumped into me and didn’t say excuse me or sorry nothing. They had my ring for 8 days then emailed me saying it was ready to pick up. I get there and again two white ladies are extremely rude to me and tell me that my ring was not worked on bc the repair man said it’s fake. I asked them for a print of the report from the jeweler. I was told NO. They had me sign a pickup statement I asked them for a copy of what I signed and they told me NO. I called and asked on Sunday and was talked to so rude by Stephanie and another employee. They hung up in my face 3 times. They said I cursed them out and I absolutely did NOT. I’m so happy I recorded each call from the first to the last. Hopefully once I contact corporate and send these recordings of how customers are treated something will be done about this staff at Stonebriar mall. I WILL NEVER MAKE ANOTHER PURCHASE AT KAY.