Kay JewelersReviews of kay.com

Horrible experience getting my fiancé engagement ring repaired at the Glenbrook Mall (Fort Wayne) location. Was called a liar and treated poorly by an employee there. Was told it’d be done in 2 weeks. They ended up shipping THREE different times which took over a month to get it back. No one emailed or called me to update me, I had to call several times to check on the status. Talked to customer service several times and nothing was done. Not professional at all!!

Wanted a pinky ring so hubby went to Kay’s 4311 Norfolk pkwy west Melbourne to purchase my Christmas gift. He had cash and they wouldn’t accept it. He had to buy a gift card and then purchase the ring and also the additional warranty. I had the ring sized in January, weeks after Christmas. Several weeks later it was ready. At first it looked fine but I didn’t wear it all the time. One day in March I noticed a chip where it was soldered. Upon further examination you could tell it was a terrible sizing job. Went back to Kay’s and the first thing we were asked was did you purchase the warranty? I asked what difference does it make. It was a terrible job and needs to be fixed. The very condescending clerk smirked and repeated that it was good he bought the additional warranty. So what she was saying was I would have had to pay to have it fixed without this additional purchase. So disgusting. Have always bought from Kay’s but that is the last thing we will buy there. Beware!

Love the mens watch collection they have, prices are higher than online stores like Macy or jomashop.

I returned some jewelry that I had bought for my girlfriend,well it didn't work out so she gave me back the jewelry and I returned it because I needed the cash. Well this was 2 11 of this year. I still have not received my refund check because the people handling it are incompetent. They messed up the address on the check 4 or no 5 times now and I still have not received my refund. Horrible company

I brought a chain in for repair. The chain had one break in it. When I picked it up it had two breaks. The manager at the Merrimack Outlets told me "this is how they have to made the repair." The two breaks are noticeable and the cost was $130. I will never do business with them again.

I just wanted to give James a big shoutout!! I visited Kay’s in Aruba on Wednesday. My first visit to Kay’s and Aruba and it definitely will not be my last!! James was so professional, friendly and patient as I just simply couldn’t make up my mind on which piece of jewelry I wanted. Thank you, James!! Here’s to the beginning of many more future trips to Kay’s and Aruba!!

I took my diamond earrings in to be rethreaded and to get new backs, with a gold chain that needed another clasp. I was charged almost 400.00 dollars to only have my earring come back worse than what they were, and the chain clasp to break a week later. I been so upset and angry that I have not been able to go back to Kay, and I know I never will, and this was almost a year ago. As soon as I make my last payment with them, I'm done for good.

I’ve had nothing but amazing service at this Kay’s for years at Rivercity Jacksonville Fl. we loved the last management there he retired but couldn’t be more pleased with the new manager and staff outstanding service im not writing this for a contest I’m writing this from my heart we have spent quit a bit and enjoy shopping with Kay’s such a awesome experience Sherry & Paul Absher